IT Support Specialist

IT Support Specialist

We're looking for a tech-savvy, customer-focused IT Support Specialist to provide hands-on support across the organization. This role includes troubleshooting hardware/software issues, managing devices, supporting Microsoft 365 tools, and maintaining user accounts and access.

If you are highly responsive, internal customer focused, solution-oriented and technical, we want to hear from you!

Key Responsibilities:

• Provide first-level technical support via tickets, phone, and in-person.
• Purchase, track, set up and maintain laptops, phones, printers, and other devices.
• Support Microsoft 365 apps (Outlook, Teams, Excel, etc.).
• Manage user accounts and access permissions.
• Document issues and contribute to internal knowledge resources.
• Coordinate with vendors and escalate complex issues as needed.

Qualifications:

• Associate's Degree in Information Technology, Computer Science, or a related field-or equivalent work experience (A+ Certified)
• 1-2 years of experience in an IT support role, preferably in a business environment.
• Proficient in Windows OS, Active Directory, Microsoft 365, and basic networking concepts.
• Strong troubleshooting skills and a customer service mindset.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work independently or as part of a team.
• Ability to effectively partner with employees, management, department and cross-functional teams to meet performance objectives and to support mission and vision of the Company.
• Mac OS experience advantageous and support experience of Android (Samsung), iOS (iPhone, iPad) beneficial.

Physical Requirements:

• Ability to bend and lift up to at least 50 lbs.
• While performing the duties of this job, the person is typically required to sit for extended periods of time.
• The person will be required to utilize their hands for keyboard or equipment operations.
• A modest amount of travel may be required between local IL offices (St. Charles, Roselle, Schaumburg), to support this a reliable means of personal transportation is required.

Hours: Monday - Friday, 8am - 5pm, hybrid role w/ minimum 3 days in office

Location: St Charles, IL

Candidates should be located in reasonable proximity to St. Charles, IL. Relocation assistance will not be provided.

This position offers an hourly rate of $22.00/hr - $26.00/hr. This hourly range reflects an anticipated range for this position. The hourly rate offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.

We offer an outstanding compensation and benefits package including medical, dental, vision, life, disability, 401k (Roth and traditional) with a generous match, tuition reimbursement and career development and training opportunities, LinkedIn Learning subscriptions, paid parental leave program, electric vehicle incentives, paid volunteer time, generous PTO, paid holidays, paid winter break between Christmas and New Years, and discretionary bonus. We are proud to be Great Place to Work-Certified™ and recognized by our team of coworkers for our commitment to creating an inclusive, supportive, and values-driven culture.

We are Clarke, a privately-held global environmental products and services company. For over 75 years, Clarke has been making communities around the world more livable, safe and comfortable by pioneering, developing and delivering environmentally responsible public health mosquito control. Our services help prevent disease and control nuisances. Our global customers include governments, commercial and residential groups, and international institutions such as UNICEF and U.S. AID.

Working at Clarke, you will have the opportunity to grow personally and professionally. You will learn from some of the most talented people in the field and make an impact on the world around us. With Clarke, you join an innovative and passionate team where people are the heart and soul of the organization, working together to create an environment where the employees thrive and nature flourishes.

If you are excited about what you've read and feel that you are right for this role, please submit your resume and relevant information.

Clarke is proud to be an equal opportunity employer and a drug free workplace.