Senior Technology Operations Analyst (L2, Infrastructure Support)

About You – Experience, Education, Skills, and Accomplishments

6+ years of experience in Technology Operations, Infrastructure Support, or Monitoring

Bachelor's degree in Computer Science, IT, or related field

Strong expertise in L1/L2 production support for enterprise applications

Hands-on experience with monitoring/observability tools and alert optimization

Solid understanding of Incident, Problem, and Change Management (ITIL)

Proficiency in Linux/Unix systems with basic Python/Bash scripting

Proven track record in handling critical incidents, improving monitoring, and driving automation

It Would Be Great If You Also

Demonstrate strong ownership and accountability in production environments

Have experience in customer-facing or stakeholder communication roles

Are proactive in identifying gaps and driving continuous improvements

Possess strong analytical and problem-solving capabilities

Have experience creating runbooks, SOPs, and knowledge documentation

Are comfortable working in 24x7 shift-based environments

Show interest in cloud technologies and DevOps practices

What Will You Be Doing in This Role

Provide advanced L1/L2 support and ensure system stability and availability

Monitor applications/infrastructure and proactively respond to alerts

Manage incidents, perform troubleshooting, and drive RCA activities

Execute production changes including patching and maintenance

Develop automation scripts using Python/Bash to improve efficiency

Collaborate with DevOps and engineering teams on deployments and improvements

Mentor junior analysts and support knowledge sharing across teams

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.