Sales Support Associate

Sales Support Associate

At Clarivate we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization. All over the world, decision-makers depend on us for the essential knowledge that can justify their strategies, promote outstanding research and business growth, and keep them abreast of the market.

We are looking for a Sales Support Associate to join our Sales Support team in Noida. This is an amazing opportunity to work on Salesforce. The team consists of five and is reporting to the Sr. Manager, Sales Support. We have a great skill set in solid business acumen of business transactions and end-to-end sales processes. Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.

Key Responsibilities

• Strong communication skills (written, oral, presentation)
• Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors. Strong organizational skills.
• Ability to work in a team environment as well as independently with minimum supervision.
• Willing to work in rotational shift pattern supporting Americas and EMEA regions.

Experience, Education, Skills, and Accomplishments

• At least 1.5-2 years of experience in Salesforce CRM and Sales Cycle business process is an added advantage.
• Proven experience in Salesforce CRM and Sales processes.

Additional Preferences

• A Sales Operations professional understanding the basic roles and responsibilities.
• Problem solver within sales order process, billing systems, incentives, contract management, business policies.
• A professional, dedicated and customer focused service to all queries received from all stakeholders.
• A strong contributor to an operating culture that makes possible collaboration, open communications, and a focus on talent development.
• It would be advantageous if you had a Salesforce certification or a passion to achieve a Salesforce certification whilst in the role.

What Will You Be Doing In This Role?

• Support and lead training for Sales reps including new starter training, training on initiatives in partnership with CRM Operations and Sales Training & Development.
• Ascertain effective ongoing support for daily opportunity to order matters including support for renewal processing, change requests and responding to end-user inquiries.
• Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption.
• Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.
• Manage assigned cases and drive performance based upon metrics.
• Service orientated focus to work by providing empathetic sales support within policy guidelines and established procedures.
• Support Clarivate's sales order process, billing systems, incentives, contract management, business policies and assist in problem solving all issues that are related to the fore-mentioned processes.
• Be part of a high-performance culture working towards SMART objectives to measure his/her individual performance.

About The Team

The Sales Support Center delivers support & insights to focus sales on the highest value activities. This team is a one-stop contact for the sales organization for anything related to sales processes, system and support to enable our sales organization to close sales opportunities and customer renewals. It offers the opportunity to work closely with the sales team and contribute to the company's revenue growth and provide exceptional support to the sales team, constantly learning about new products, services, and industry trends, which will help me grow professionally. You will be working on the CRM software (Salesforce) and collaborative tools. Our sales support team is a dynamic and collaborative group that's passionate about delivering exceptional results. We prioritize open communication, teamwork, and continuous learning, working closely with the sales team, as well as other cross-functional teams, to ensure seamless coordination and effective support.

Hours Of Work

2pm to 11pm IST, but should be flexible whenever required for supporting Americas and APAC regions.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.