Sales Support Analyst

Sales Support Analyst

We are looking for a Sales Support Analyst to join our Belgrade office. You will support the sales team by handling administrative tasks, assisting sellers and managers, and coordinating with other departments to ensure smooth sales operations. You'll play a key role in improving customer satisfaction by providing timely and efficient support throughout the sales process. We'd love to speak with you to explore how your experience could contribute to our continued success.

About You – Experience, Education, Skills, and Accomplishments

• Bachelor's degree or equivalent work experience
• English language fluency (C1 level)
• 5+ years of working experience in sales support or similar
• 3+ years of working experience with Salesforce

It Would Be Great If You Also Had

• Customer Service working experience
• Stakeholder management experience
• Exceptional writing, editing, and communication skills

What Will You Be Doing In This Role?

• Provide advanced support to sellers and sales opportunities.
• Manage and update customer databases and sales records.
• Support the sales team with administrative tasks such as detailed data analysis and comprehensive report generation.
• Ensure timely and accurate processing of complex sales orders and documentation.
• Analyze sales data to identify trends and provide strategic insights to the sales team.
• Supports customer requests for information.
• Drives to achieve results against agreed SLAs.

About The Team

You will be reporting to a manager who currently leads a Global Team of Sales Support Associates. Their primary focus is on A&G sales support, utilizing the iQuest (Salesforce) platform. Task allocation is managed through an automated ticketing system, ensuring equitable workload distribution and streamlined collaboration.

Benefits

• Holidays: 25 days paid leave per annum
• Private Health Insurance
• Paid Lunch
• Yearly Bonus
• Yearly Merit Plan
• My Learning Platform
• Mental Healthcare
• Fit Pass
• Life Insurance
• Accident Insurance
• Company bicycles for rent free of charge

Hours Of Work

This is a permanent full-time position, US shift (2pm-10 pm/3pm-11pm).

This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.

Please note that only shortlisted candidates will be contacted.