Associate Product Operations Manager

Associate Product Operations Manager

We are looking for an Associate Product Operations Manager to join our global IP Operations team, Noida. This is an exciting opportunity to work on Clarivate's IP Connected Ecosystems products, including the IP Collaboration Hub (IPCH), Docket, and related platforms. You will play a key role in ensuring high-quality operations across IP Filing & Prosecution, IP Billing/Invoice Management, and Docket support. Our team thrives on innovation, collaboration, and accuracy, and we are eager to connect with professionals who are passionate about intellectual property management.

What will you be doing in this role?

• Oversee daily operations for IPCH and Docket platforms, ensuring accuracy and compliance
• Manage intellectual property filing & prosecution workflows, billing operations, and docketing
• Coordinate with global teams, clients, and agents to maintain updated IP Management Systems (IPMS)
• Deliver product demos and training sessions for onboarding clients and agents
• Handle agent onboarding into IPCH Billing tool, including demos, training, configuration, and legal coordination
• Manage prosecution grids, upload fees into Fee Manager, and troubleshoot Oracle upload issues
• Respond to queries and discrepancies across billing, docketing, and IPMS operations
• Prepare and maintain process documentation on Clarivate's Wiki page
• Explore new tools and methodologies to enhance innovation and efficiency
• Stay updated on IP market trends and competitor insights

Key Responsibilities

• Ensure events reported by agents are correctly docketed in IPMS
• Manually docket items not auto-docketed
• Collaborate with internal teams to confirm IPMS is current
• Deliver onboarding demos and training to agents and clients
• Support billing and post-invoicing tasks, including revisions, discrepancy resolution, and uploads to Oracle and Memotech
• Provide cross-functional support and process improvement initiatives

About You – experience, education, skills, and accomplishments

• 5+ years of experience in IP operations, product management, or related fields
• Strong understanding of IP docketing systems (e.g., Memotech, FIP), Oracle, and Fee Manager
• Excellent communication, presentation, and stakeholder management skills
• Proven ability to work cross-functionally and manage multiple priorities
• Analytical mindset with a passion for continuous improvement

It would be great if you also had…

• Experience delivering product demos and client training
• Knowledge of patent filing, prosecution processes, and IP billing systems
• Familiarity with IP lifecycle management and process documentation
• Strong research and analytical skills for handling client/agent queries

About the Team

The position is for Associate Product Operations Manager in Patent Product Team. This team is responsible for product operations support to ensure smooth delivery of the product.

The team consists of Associate Product Operations Manager, Business Analyst, Product Managers & Manager.

Internal stakeholders – Other teams within patent products and admin support.

External Stakeholders – Customers and Agents.

Hours of Work

This is a full-time role requiring 40 working hours per week based out of Noida, India (IST). Work Mode: Hybrid – 3 days in a week.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.