Customer Service Manager

Customer Service Manager

Lift Your Career to New Heights with CJ Logistics!

CJ Logistics America is seeking a Customer Service Manager at its West Jefferson, OH location. The Customer Service Manager is responsible for interfacing with the customer to align customer needs and expectations with operational performance across a network of CJ Logistics Centers. The Customer Service Manager will manage customer operations representatives and will spend most of the time working with the Logistics Center operations teams to deliver on customer requirements.

Position Responsibilities

• Provide data and reporting to the customer, including regular KPI reporting and commentary
• Produce and deliver reporting using standard CJ tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)
• Follow up on late orders, product availability, carrier rescheduling
• Address customer requirements shortcomings – quality concerns, volume spikes, etc.
• Handle all customer requests for exception management with Operations
• Review forecast data provided by the customer with Operations Optimization
• Develop the production schedule
• Evaluate demand against open orders
• Collaborate with the customer on builds
• Review labor planning with Workforce Management; analyze underperforming or inefficient builds

Job Qualifications

• Bachelor's degree
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
• Proven ability to analyze data and provide recommendations based on analysis
• Strong interpersonal and communication skills 2 years of supervisory experience
• Ability to travel as needed across additional CJ Logistics facilities

Why You'll Love This Role:

• You'll work with a team that values collaboration, innovation, and continuous improvement
• Every day presents new opportunities to grow, lead, and make an impact
• Salary Range: $71,000 to $90,000 per year
• Schedule: Monday - Friday 8am - 5pm business hours - Ability to manage business needs across 3 shifts
• We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.

CJ Logistics About Statement:

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.