1st Shift Customer Service Supervisor

Customer Service Supervisor

Are you ready to lead with purpose, drive performance, and inspire a team? At CJ Logistics, we don't just move products — we move industries. As a Customer Service Supervisor, you'll be the heartbeat of our operations, helping to shape a high-performance team in a fast-paced, global logistics environment and interface directly with the customer to align customer expectations and operational performance.

Why You'll Love This Role:

• You're not just managing shifts — you're building culture
• You'll work with a team that values collaboration, innovation, and continuous improvement
• Every day presents new opportunities to grow, lead, and make an impact
• Salary Range: $66,000 - $70,000 per year
• Schedule: Mon - Fri 8:00am-5:00pm

What You'll Be Doing:

Lead and Inspire

• Motivate your team through shift meetings, one-on-one coaching, and real-time support
• Address concerns, celebrate wins, and keep communication open and honest
• Create a culture of accountability, safety, and pride in performance

Drive Excellence in Customer Service

• Collaborate and follow up on late orders, product availability, carrier rescheduling
• Analyze data and reporting to provide to the customer, including regular KPI reporting and commentary as well as internal reporting to assess carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)
• Partner with the customer and site leadership on forecast data, exceptions management, and labor planning
• Review forecast data provided by the customer with Operations Inventory

Develop and Empower Your Team

• Identify training needs and lead cross-training efforts
• Perform job shadowing and on-the-job training with Customer Service Representatives
• Connect the dots between team tasks and customer goals
• Provide consistent performance feedback to help your team grow

Prioritize Safety and Quality

• Participate in safety committees and help build a proactive safety culture
• Ensure policies, procedures, and best practices are followed at all times
• Tackle other duties like a pro — all within your training and expertise

Qualifications and Requirements:

What You Bring to the Table:

• Bachelor's degree or equivalent experience
• 1–3 years of direct supervisory experience
• Strong leadership, communication, and organizational skills
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
• Proven ability to analyze data and provide recommendations based on analysis
• Strong interpersonal and communication skills

Benefits and More:

• Competitive compensation package
• Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
• Growing company with a performance record that continues to climb!
• Open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunities for advancement!

CJ Logistics About Statement:

At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.