Office/ IT Support Assistant

Office Assistant

The Office Assistant is the official representative of City Wide when interacting with clients, customers, and independent contractors in the areas of personnel, payroll, finance, budget, sales, and other business related areas. The overall goal of this position is to execute operations and administrative functions so that the company can efficiently and effectively operate in a disciplined and scalable manner.

Office Assistant Responsibilities

Office Assistant:

• Greet visitors and direct them to the appropriate department
• Assist with answering phone calls and emails regarding business operations in Human Resources, Operations, Sales, and Accounting.

Technical Support:

• Respond to helpdesk tickets, emails, or in-person requests for IT support.
• Diagnose and resolve hardware, software, and network issues promptly.
• Provide guidance to employees on using IT systems, tools, and applications.

Device Management:

• Set up and configure workstations, laptops, printers, scanners, and other IT equipment.
• Perform routine maintenance, updates, and patches to ensure devices operate efficiently.
• Maintain an inventory of IT assets and track hardware/software usage.

User Account Management:

• Assist in creating, modifying, and deactivating user accounts in systems like Microsoft Admin Directory and email platforms.
• Reset passwords and troubleshoot access-related issues.

Network Support:

• Support basic network troubleshooting, including Wi-Fi, VPN, and connectivity issues.
• Collaborate with Corporate/Senior IT staff on larger network infrastructure projects as needed.

Documentation:

• Maintain accurate records of IT incidents, resolutions, and standard operating procedures.
• Contribute to the development of user guides and training materials.

Collaboration and Training:

• Work closely with senior IT staff to learn advanced troubleshooting techniques and technologies.
• Assist in onboarding new employees with IT orientation and training.