Director Of Operations

Director Of Operations

Are you a proven B2B sales leader with experience building, coaching, and leading high-performing account management teams? Do you thrive in performance-driven environments where client retention, growth, and team development define success?

City Wide Facility Solutions of Columbus is seeking a Director of Operations to lead our Facility Solutions Managers and drive client satisfaction, retention, and revenue growth.

This role owns the performance of our client portfolio, leads a team of revenue-generating managers, and ensures City Wide delivers exceptional service while achieving growth and profitability goals. This is an opportunity with a base salary of $80k+ and uncapped commission, designed for a leader who wants real impact and accountability.

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are a leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

Essential Functions

• Lead, develop, and manage a high-performing team of Facility Service Managers (FSMs) and operational staff, including hiring, training, and ongoing performance development.
• Oversee all aspects of operational and financial performance, including revenue growth, profitability, IC and temporary labor management, and expense control.
• Build and maintain strong client relationships to support retention above 90%, oversee new client startups, and ensure service excellence through regular building inspections and CRM data accuracy.
• Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with client scopes of work.
• Collaborate with sales to identify and drive cross-selling opportunities, with a focus on expanding non-janitorial services.
• Maintain a strong field presence by working alongside FSMs weekly, providing coverage as needed, and traveling within the market up to 50%.

The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!