Client Service Specialist

Client Service Specialist

Do you love dogs and enjoy helping people? Our growing dog grooming, boarding, and daycare center is looking for a Client Service Specialist to be the friendly face and voice of our business!

This role is perfect for someone who is organized, upbeat, and passionate about providing excellent customer service in a fast-paced, pet-focused environment.

What You'll Do

• Greet clients and their dogs with a warm, professional attitude
• Schedule grooming, boarding, and daycare appointments
• Answer phones, texts, and emails promptly and professionally
• Check dogs in and out while ensuring accurate paperwork
• Collect payments and handle POS transactions
• Communicate clearly with groomers, kennel staff, and management
• Maintain a clean, welcoming front-of-house area
• Assist with client questions, concerns, and service recommendations

What We're Looking For

• Excellent customer service and communication skills
• Comfortable working with dogs of all sizes and temperaments
• Strong attention to detail and ability to multitask
• Reliable, punctual, and team-oriented
• Basic computer and scheduling software skills
• Ability to remain calm and professional in busy situations

Previous experience in pet care, veterinary offices, grooming salons, or customer service is a plus but not required—we're happy to train the right person!

Physical & Scheduling Requirements

• Ability to stand for extended periods
• Ability to lift up to 50 lbs
• Flexible availability including weekends and holidays

Why You'll Love Working With Us

• A fun, dog-centered workplace
• Supportive team environment
• Employee pet care discounts
• Opportunities for growth within the company