Recreation Assistant, Guest Services

Front Office Coordinator

Responsible for all customer related interactions in the facility, for example:

• Answering the phone and greeting visitors upon arrival
• Answering questions and providing program information
• Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system
• Responsible for daily administration of the front office, for example:
• Filing and administrative duties such as daily reports and mail
• Preparing and ensuring completion of appropriate forms for programs
• Organizing program equipment for instructors and program staff
• Updating staff manuals, plans and leisure guide information as required
• Monitor class registration levels and provide information to recreation staff
• Monitor the facility and report problems and unusual occurrences to management
• Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required
• Perform other related duties as required

What's Required:

• Grade 12 diploma
• Current First Aid and CPR certificates
• Demonstrated experience working in a recreation, retail or tourism field
• Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems
• Well developed customer service and communication skills
• The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision
• Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.)
• Ability to meet the physical requirements of the job
• Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.

Other Requirements:

• A demonstrated commitment to enhancing a safety culture
• Proven completion of Ministry of Labour Worker Health and Safety Awareness training
• A valid Ontario driver's licence, Class "G", with a clean driving record

Pay Rate: $22.50

Employee Group: Non-Union

Department: CRCS – Aquatics

Position Type: Permanent, Part-Time

Work Mode: In person

Work Location: Kiwanis Centre

Hours of Work: Varied, Saturday 1pm – 7:45pm / Sunday 1pm – 8:15pm

Number of Openings: 2

Job ID: 2025-165