Part - time Billing & Support Specialist I

Billing And Support Specialist

Are you a people person who likes to use your active listening skills to help resolve problems? Are you organized and enjoy following a defined process? If you would like to utilize your listening and step-by-step problem-solving skills to aid Olathe citizens, our Customer Service team may have just the position you are looking for. The City of Olathe is looking for a Billing & Support Specialist to answer phones and give assistance on issues pertaining to a variety of billing matters. Our caring and detail-oriented team of customer service professionals have a positive impact on the quality of life for our citizens every day!

At the City of Olathe, we offer a fulfilling career with opportunities for growth, excellent benefits, and a supportive community. For more information about our benefits click here. If you are dedicated and ready to make a difference, apply now!

This is a part-time benefits eligible position scheduled up to 29 hours a week Monday - Friday, 9AM-2PM.

Billing And Support Specialist I

• Experience: Three or more years of experience in a customer service role is required. Experience in handling high call volume, in person interactions, billing, reporting, and other support services is preferred.
• Education: A High School Diploma or equivalent is required. An associates degree or college level business coursework is preferred.
• Licenses & Certifications: A valid driver's license and favorable driving record are required.
• Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.
• Starting Salary Range: $21.75 -$24.80/Hourly

Billing And Support Specialist II

• Experience: A minimum of three years of experience handling call volume, in person interactions, billing, reporting, and other support services is required along with strong customer service skills.
• Education: A high school diploma or equivalent is required. An associates degree with major coursework in business, accounting or other related field is preferred. Preference to candidates who are bondable.
• Licenses & Certifications: A valid driver's license and favorable driving record are required.
• Language: Proficiency with verbal and written English language is required.
• Starting Salary Range: $23.75 - $26.49/Hourly

Billing And Support Specialist III

• Experience: A minimum of three years of experience handling call volume, in person interactions, billing, reporting, and other support services is required along with strong customer service skills. Previous experience in a supervisory role is preferred.
• Education: A high school diploma or equivalent is required. An associates degree with major coursework in business, accounting or other related field is preferred. Preference given to candidates who are bondable.
• Licenses & Certifications: A valid driver's license and favorable driving record are required.
• Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.
• Starting Salary Range: $25.50 – $29.14/Hourly

The Billing and Support Specialist I is responsible for interacting continuously with citizens and customers with a significant portion of their time focused on investigating and resolving billing inquiries. This role is the first level in a three level career progression of Billing Support Specialist I, II, and III.

Key Responsibilities:

• Listens and responds to customer requests, complaints, and complex billing issues; provides information on inquiries, including information regarding policies and procedures, though chat, email, phone or in person; ensures customers remain informed on their outstanding debts and deadlines; creates invoices and credit memos; updates customer files, and sends invoices and payment reminders to customers; handles confidential and sensitive information with discretion.
• Recognizes and recommends related process improvements with internal and external teams to gain efficiencies; writes, updates, and regularly reviews scripts and workflow process documentation; participates in testing software for issues and provides feedback and suggested improvements.
• Manages the status of accounts and balances and identifies inconsistencies; updates account receivable database with new accounts or missed payments; ensures the accuracy of utility services including usage and charge calculation, billing and collecting payment, cash handling procedures and citywide Accounts Receivable daily operations; ensures coordination with water companies regarding customer usage and accurately downloads usage readings into customer accounts for billing.

Qualifications:

• Experience: Three or more years of experience in a customer service role is required. Experience in handling high call volume, in person interactions, billing, reporting, and other support services is preferred.
• Education: A High School Diploma or equivalent is required. An associates degree or college level business coursework is preferred.
• Licenses & Certifications: A valid driver's license and favorable driving record are required.
• Language: Proficiency with verbal and written English language is required. Additional proficiency with Spanish and American Sign Language is preferred.