Community Service Officer

Community Service Officer

Under general supervision, Community Service Officers are responsible for developing, implementing, and managing a variety of community service programs and initiatives.

Essential duties and responsibilities may include, but are not limited to, the following:

• Identifying and addressing community concerns and needs related to public safety.
• Assisting patrol officers in activities and tasks other than criminal enforcement.
• Responding to non-emergency calls for service; investigating, documenting, and resolving citizen complaints, traffic incidents, crimes, and illegal activities.
• Responding to citizens' requests for assistance and enforcing minor traffic/parking violations fairly and consistently.
• Investigating minor criminal offenses; securing evidence; completing detailed reports and required paperwork.
• Maintaining OPD vehicle and equipment according to Department standards.
• Maintaining the integrity, professionalism, values, and goals of the Odessa Police Department by assuring that all rules and regulations are followed and that accountability and public trust are preserved.
• Assisting law enforcement officers and crime scene unit technicians with various roles during the response to the needs of citizens.
• Attending community events and interacting with residents.
• Parking enforcement.
• Distributing public safety materials.
• Providing case information and explaining how the criminal justice system works.
• Providing information and assistance within the scope of designated authority.
• Addressing community organizations and citizen groups to explain the OPD crime prevention programs.
• Supporting departmental operations with regular and timely attendance.
• Supporting the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintaining confidentiality of work-related issues and City information; performing other duties as required or assigned.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties that are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Minimum Qualifications: High School Diploma or GED required. Satisfactory results on a background investigation and polygraph are required.

Preferred Knowledge of: Geography, roads, and landmarks of the City and surrounding areas.

Preferred Skills in: Excellent customer service, Working as a team member with other law enforcement and city departments, Assessing and prioritizing multiple tasks, projects, and demands, Communicating effectively verbally and in writing.

License and certification requirements: A valid State Driver's License is required. Additional technical training and certifications may be required.

Physical demands and working environments: Work is performed in a standard office environment and the field on patrol. While performing the duties of this job, the employee is regularly required to use hands to operate equipment, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The position requires the ability to comprehend and express information and ideas in oral and written forms.