Senior Director, Enterprise Mainframe Services

Senior Director, Enterprise Mainframe Services

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. We are seeking a highly experienced and motivated Senior Director of Mainframe to lead our Mainframe teams in a fast-paced and dynamic environment in the Infrastructure Management Division under the City of New York Office of Technology and Innovation organization. The ideal candidate will have a proven track record of success in managing and optimizing Mainframe team for large-scale enterprise environments. They will also have a deep understanding of cloud technologies and the ability to leverage these technologies to deliver innovative and cost-effective solutions.

Responsibilities

- Play a key role in driving the success of IM strategic initiatives within OTIs broader organizational goals, specifically for the Mainframe group.

- Provide strong leadership to the Mainframe team, ensuring clear communication, goal setting, and performance management.

- Ensure all projects are accurately tracked in the organizations system of record, maintaining up-to-date progress and adherence to committed timelines.

- Conduct monthly reviews of Mainframe group assignments related to incidents and open requests, ensuring timely resolution.

- Identify opportunities for process optimization and efficiency improvements, leading initiatives to implement enhancements within the Mainframe team.

- Manage relationships with external vendors and service providers to ensure high-quality service delivery and compliance with contractual obligations.

- Review and approve all Mainframe group procurements to ensure alignment with operational needs and budgetary constraints.

- Assess and mitigate risks associated with Mainframe operations, including security vulnerabilities, compliance requirements, and technology dependencies.

- Collaborate with internal stakeholders, including IT leadership and business units, to ensure Mainframe services meet their needs and strategic objectives.

- Produce detailed and meaningful weekly reports on Mainframe group initiatives and project progress.

- Stay informed on industry IT trends and recommend system and process improvements for the Mainframe group.

- Develop performance metrics to measure team productivity and efficiency, driving continuous improvement.

- Foster collaboration between engineering and operational teams to enhance Mainframe service delivery.

- Monitor consultant and contractor performance, completing annual vendor rating reports to assess service quality.

- Serve as the first responder to significant outages, actively participating in incident resolution and reporting to upper management.

- Oversee Root Cause Analysis (RCA) sign-off for incidents and ensure permanent fixes are implemented.

- Lead and oversee special projects and initiatives, including the Mainframe Disaster Recovery (DR) migration from the Sterling Forest Data Center, ensuring a seamless transition and continuity of critical services.

- Oversee special projects and initiatives as assigned.

HOURS/SHIFT Day - Due to the necessary management duties of this position in a 24/7 operation, the candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings.

WORK LOCATION Brooklyn, NY

Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or 2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or 3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.