Program Manager - NYC SBS APEX Accelerator / M/WBE Vendor Services

Business Promotion Coordinator - 60860

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs. The NYC SBS APEX Accelerator and M/WBE Vendor Services Unit is seeking a Program Manager to oversee the daily activities of services focused on helping small businesses sell their goods or services to the government.

Job Responsibilities:

• Managing the administration and development new programming, including managing the program administrator vendor, in cooperation with SBS, City Hall and Agency partners
• Developing and managing standard operating procedures (SOPs), internal and external communications, and data/reporting standards for the program
• Overseeing program outreach and recruiting and to that end, development of marketing materials with marketing department
• Assist government agencies and prime contractors in researching small business databases for potential contracting opportunities
• Conduct research and make recommendations related to doing business with government agencies
• Conduct market research and develop marketing strategies/tactics related to government customers
• Conduct counseling sessions with business clients in ways to qualify for government contracts and subcontracts, researching potential opportunities, pricing, etc.
• Assist clients in researching potential contracting and subcontracting opportunities
• Advise clients on the registration and certification processes needed to do business with government
• Assist in the creation of strategies to acquire small business clients that includes retrieving information from traditional and web-based communications tools such as social media and email marketing campaigns
• Collect and interpret business profile and program process data to inform service and program improvement and decision making
• Assist with developing assessment tools, performance reports and surveys for programs
• Recommend new program development based on program observation, data analysis and research
• Conduct analysis to support program marketing, recruitment, and follow-up
• Manage a success story system, proactively collecting and organizing success stories from MWBEs who have won contracts as a result of the support of the unit
• Participate in special projects and other duties as needed

Position Eligibility Criteria:

Program Manager Associate (Vendor Services Associate): up to 2 years of full-time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities.

Program Manager (Vendor Service Representatives): 3+ of full-time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities.

All Applicants: Go to www.nyc.gov/jobs search for Job ID: # 770756 Current SBS Employees: Please email your resume and cover letter including the following subject line: Program Manager - NYC SBS APEX Accelerator / M/WBE Vendor Services and send to careers@sbs.nyc.gov Note: We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted. If you do not have access to email, mail your cover letter & resume to: NYC Department of Small Business Services Human Resources Unit 1 Liberty Plaza, 11th Floor New York, New York 10006