IT Service Desk Agent

IT Service Desk Agent

The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging with people under court-mandated community supervision. Through innovative partnerships with people and organizations throughout New York City, DOP provides opportunities for those on probation to access services and opportunities that positively impact their life trajectory. Following the best current data on "what works," staff at DOP engage in meaningful relationships with those on probation to enhance community safety and decrease recidivism. The Department of Probation is looking to hire a skilled Computer Service Technician to handle regular computer maintenance and repair on our computer system. The technician will be responsible for monitoring, diagnostics, and ensuring that all office systems are properly configured for maximum efficiency and up time. Duties will include, but are not limited to, installing software patches, diagnosing and repairing common computer problems, monitoring internal networks, and repairing server errors. The selected candidate will also be responsible for resolving hard disk failures, configuring software and drivers, and performing regular system upgrades and backups. The selected candidate should be able to assist in implementing and improving current data security systems, as well as manage workstations and write memos when needed for computer maintenance and system updates. The selected candidate should great problem-solving skills, excellent troubleshooting skills, extensive technical knowledge, and strong communication skills. Also have good task management and be able to prioritize different concerns throughout the workday. Critical thinking skills are a must.

Computer Technician Responsibilities:

• Troubleshooting: Identify and resolve problems with hardware and software
• Installation: Set up hardware and install software applications
• Maintenance: Perform regular maintenance and upgrades to systems
• Repair: Repair hardware such as motherboards
• Networking: Install and maintain networks, including LANs and WANs
• Security: Manage security options and software to protect against attacks
• Technical support: Provide support to users, including coaching them through common problems
• Documentation: Create and maintain records of repairs and maintenance

Hours/shifts are dependent on the needs of the Department. Candidates may be required to work various shifts including evenings and weekends. *Maximum salary is not guaranteed.

Qualifications

1. A four-year high school diploma or its educational equivalent approved by a state's Department of Education or recognized accrediting organization and one year of satisfactory, full-time experience in computer maintenance and repair; or 2. A four-year high school diploma or its educational equivalent approved by a state's Department of Education or recognized accrediting organization and graduation from a certified technical training program in computer maintenance and repair; or 3. A satisfactory combination of education, training and/or experience equivalent to "1" or "2" above. Experience of the type described in "1" above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have either one year of the type of experience described in "1" above, or graduation from a certified technical training program as described in "2" above. Driver License Requirement: By the time you are appointed to this position, you must have a motor vehicle driver license valid in the State of New York. If you have moving violations, license suspensions or an accident record, you may be disqualified. This license must be maintained for the duration of your employment.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.