Forensic Operations & Investigations Division Administration Manager

Forensic Operations & Investigations Division Administration Manager

The New York City Office of Chief Medical Examiner (OCME) is seeking an experienced and highly motivated Forensic Operations & Investigations Administration Manager to provide leadership and oversight of the administrative, operational, and investigatory support functions that enable the agency's forensic mission. Reporting to Assistant Commissioner of Forensic Operations and Investigations, the Manager will manage and coordinate complex programs, direct cross-functional teams, and ensure the efficient delivery of services supporting decedent investigations, case management, field operations, and interagency response.

The Manager will be responsible for developing and implementing administrative and operational policies, evaluating program performance, directing resource allocation, and ensuring compliance with agency, City, State, and accreditation standards. The position requires exceptional judgment, strategic planning capability, and the ability to work collaboratively with internal divisions, external partners, and stakeholders across the City's public safety and public health sectors. This role is ideal for a seasoned leader with experience in forensic, investigative, or emergency response environments who excels in managing high-volume, mission-critical operations.

Responsibilities include:

• Manage and oversee the administrative functions supporting OCME's forensic operations and investigative division.
• Manage, plan, and evaluate complex agency programs to ensure timely and efficient delivery of goods and services; develop key performance metrics and implement program improvements.
• Serves as a special advisor to the Assistant Commissioner on division administrative initiatives and priorities.
• Provide high-level leadership to managerial, professional, and support staff; assign priorities, ensure appropriate staffing levels, and oversee training and professional development.
• Develop, implement, and monitor administrative policies, standard operating procedures, and operational protocols to support agency goals and regulatory compliance.
• Oversee budget planning, procurement, contract management, and resource allocation for operational and investigative units, including analyzing division needs and preparing comprehensive funding packages for new-needs requests.
• Liaise with internal OCME divisions, City agencies, including OMB and City Hall, law enforcement partners, healthcare institutions, and external stakeholders to ensure that requests for information are addressed in a manner that reflects the operational realities of the agency.
• Oversee data management practices, reporting processes, and quality assurance initiatives to enhance operational efficiency and accuracy.
• Ensure compliance with all applicable laws, regulations, and accreditation standards related to forensic operations and investigations.
• Prepare high-level reports, briefings, talking points, and other materials for executive leadership, budget hearings, and agency decision-making, providing clear administrative and analytical insight.
• Leads high-priority special projects and division initiatives, ensuring clear deliverables and measurable outcomes.
• Assists in building dashboards and identifying technology needs to enhance operational efficiency.
• Supports coordination of internship programs, including onboarding, placement, and scheduling across division units.
• Schedules and coordinates calendars for the Assistant Commissioner and leads tours and informational briefings for city partners.
• Works with division leadership to respond to constituent inquiries and manage external stakeholders, including funeral homes, healthcare facilities, and religious leaders.
• Maintain advanced proficiency in the use and parameters of the Case Management System and perform routine assessment of operational modules to identify new system needs and recommend enhancements.
• Maintains operational knowledge of disaster and continuity of operations plans for areas of responsibility.
• Provide 24/7/365 availability to respond to urgent matters of the division and agency, including incidents and participation in the agency's MESORT and disaster response and on-call schedule.
• Attending operational meetings as representative for area of responsibility and collaborates with other directors to facilitate and enhance operations across the division.
• Develop and Implement measures for quality assurance and control.
• Other duties as assigned.

SPECIAL NOTE: Selected candidates will be required to provide a DNA sample by swabbing. This position has been identified as essential. During emergency events, essential positions may require 24-hour availability. Must be willing to work non-traditional hours during emergencies or planned exercises.

WORK AUTHORIZATION: Authorization to work in the United States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.