FAIR Hearing Service Specialist

Fair Hearing Service Specialist

This is a provisional appointment, when a test becomes available in the Associate Benefits Opportunity Specialist (ABOS) title, you must take and pass the exam to remain in the ABOS title. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). Fair Hearing and Conference/Pre-NOI/FH New Initiatives & Quality Analysis, formerly known as Fair Hearing Representation, consists of three areas in the Office of Fair Hearing Administration: Fair Hearing & Conference (FH&C) which is responsible for mediating any dispute related to an infraction in engagement and non-willful infractions with the participant and supporting the agency to avoid fair hearing requests, Pre Notice of Intent (Pre-NOI) facilitates the case review of individuals who did not report to or comply with a Wellness Comprehensive Assessment, Rehabilitation, and Employment (WeCARE) appointment or assignment, including those who infract with a Vocational Rehabilitation Service (VRS) engagement activity and Fair Hearing New Initiatives & Quality Analysis (FHNIQA) offers fair hearing data support for all new initiatives related to Family Independence Administration (FIA), Medicaid, Advocate Inquiry, Office of Administrative Hearing (OAH), Office of Performance Management & Data Analytics (OPMDA) and Department of Homeless Services (DHS). Under general supervision of the Fair Hearing Representative and with wide latitude for independent action and decision, Fair hearing Conference Specialist performs administrative duties relating to the resolution of adverse case action related to Agency decisions affecting receipt of Cash Assistance, SNAP and Medicaid benefits, and the preparation of documentation for presentation of evidence at Office of Administrative Hearings (OAH). Fair Hearing Administration is recruiting for one (1) Associate Benefits Opportunity Specialist to function as Fair Hearing Service Specialist who will:

• Work with Cash Assistance recipients in the resolution of case actions relating to Agency decisions affecting the receipt of CA benefits, SNAP, and Medicaid benefits by conducting conference with the recipients to review and determine the appropriateness of Agency's action.
• Conduct in person and/or telephone conferences to determine whether cases can be resolved. Review databases (including WMS, POS, SEAMS, Etc.) connected with Client's case to determine accuracy of actions taken or to determine if Notices of Intent (NOI)/ decisions are defective. Take appropriate action to correct any cases that can be resolved and works within the FHEMS system to route cases to the appropriate Fair Hearings/FIA Unit.
• Advise and explain Fair Hearing processes to clients and/or their representative of their rights to appeal any adverse conference decisions to the New York State Department of Social Service Fair Hearing Division.
• Prepare electronic Fair Hearing evidence packets through use of the FHEMS system, incorporating all relevant documents for presentation of evidence at the Office of Administrative Hearings (OAH). Communicates with Fair Hearing Representatives to ensure that all evidence packets are complete and that any resolutions taken are part of the packet.
• Review the fair hearing stipulations (Pre-Hearing Disposition (PHD) to determine appropriate follow-up action. Notify the Job Center staff of the required action to be completed to comply with Fair hearing decisions.
• Monitor and review individual System queues to ensure all work is completed in a timely manner. Consult with immediate supervisor to determine workload issues and appropriateness of actions taken on cases. Continue to stay abreast of changes in Agency Policies and Procedures, maintaining understanding of changes in the FHEMs system.
• Serve as the service representative for client complaints and determine what action is necessary to resolve such complain; review social service problem areas to determine any causative factors affecting service complaints. When necessary, provide referrals to other social service agencies within HRA.
• Receive and respond verbally or in writing, to telephone or written inquiries and complaints from outside agencies, public officials and central office operations regarding clients and fair hearing activities.
• Under the direction of the covering Office manager, provide emergency coverage at other location within the same Region.

Qualifications: 1. A baccalaureate degree from an accredited college; or 2. A four-year high school diploma or its educational equivalent, and two years of full time satisfactory experience in social/human services, call centers, customer service or a related setting performing the following: a) Interviewing, determining eligibility for, and/or providing client benefits and services; or b) Interviewing, determining eligibility for, and/or providing employment planning and counseling services including job development, skill assessment, and employment placement or other economic opportunity programming. c) College credit from an accredited college may be substituted for this experience, on the basis pf 30 semester credits for 6 months of work experience.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.