Executive Director, Support Services

Executive Director, Support Services

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies. The Office of the Chief Operating Officer (COO) is comprised of Human Capital Management (HCM), Information Technology (IT), Support Services, and Geographic Information Systems (GIS). The Office of the COO is focused on implementing agency initiatives and strategies into daily operations to meet agency objectives and goals. The Support Services unit is responsible for insuring that the agency has the equipment, supplies and environment required to perform its work. It includes three sub-units: Fleet, responsible for the acquisition and maintenance of agency vehicles; Facilities and Inventory Management, responsible for the maintenance of the Cadman facility, inventory management, and the distribution of non-emergency supplies; and the Emergency Support Center, responsible for the acquisition, maintenance, and deployment of equipment and supplies to the field during emergencies. The Executive Director, Support Services is responsible for the strategic guidance and day-to-day operations of the three sub-units described above: Fleet, Facilities and Inventory Management, and the Emergency Support Center. The individual will manage a team of twenty NYCEM and detailed staff tasked with the acquisition, maintenance, repair and deployment of the agency assets, equipment, and supplies that allow NYCEM staff to complete their tasks during both emergency and business-as-usual work. The selected candidate will:

- Provide strategic guidance and oversight of the day-to-day activities of the Support Services units. This includes: all agency facilities, ensuring facility readiness, implementing appropriate maintenance programs and overseeing facility upgrades and improvements. All agency vehicle resources, ensuring fleet readiness, implementing appropriate maintenance programs, and developing long term strategies for fleet improvement. The Emergency Support Center operations, ensuring equipment and supply readiness for immediate emergency deployment and maintaining the necessary volume and readiness levels of the appropriate equipment. - Develop annual goals and targets for the units' programs and assets, as well as for professional growth of unit staff; foster professional growth through coaching, recommended trainings, and constructive feedback. - Develop, communicate, and enforce agency policies related to Support Services: facility, fleet, uniforms, health and safety, equipment and supplies. - Provide oversight and support for the rapid deployment of field-based ad-hoc facilities, such as base camps, temporary shelters, and mobile support centers. - Manage the completion of capital improvement projects to replace or enhance large vehicles, major pieces of equipment, and/or facility enhancements. - Prepare and manage a multi-million-dollar annual budget used to maintain a fleet of vehicles, multiple facilities and purchase all supplies needed by the agency for day-to-day and emergency operations. - Act as the agency's Health and Safety Coordinator, leading the Health and Safety Committee meetings to develop policy and guidance for use by agency staff and volunteers on a day-to-day basis, during emergency events, and field deployments. - Manage agency asset tracking programs. Ensure accurate and timely inventories for all agency resources. Develop reporting capacities and replenishment strategies in support of agency needs. - Support other agency initiatives as required.