Desktop Support
City of New York
Desktop Support
OATH's Information Technology Department is seeking to hire a OATH Desktop Support to provide assistance to all levels of users at the different OATH locations throughout the five boroughs. Support services are needed daily to assist in the monitoring, maintenance, and support of desktop and application services throughout the agency. Duties include but are not limited to:
- Respond and resolve operational technical incidents and requests.
- Perform onsite or remote diagnosis and resolution of complex desktop problems. Recommend and implement corrective measures for repairs as deemed necessary.
- Analyze system services, operating systems, networks, and applications to address functionality issues.
- Remain current on cybersecurity trends and intelligence to enhance the security analysis and the identification capabilities for the IT Team.
- Participate in the incident response activities to minimize the impact of cyber incident.
- Collaborate with Technology team members such as Network and Server Teams to troubleshoot, assess, access, and resolve security issues.
- Handle initiatives and special projects as assigned.
- Install, configure, test, monitor, maintain and troubleshoot end-user issues related to software and hardware.
- On-call availability as needed/required. Schedules may include several days per month, after hours and weekend support.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.