Deputy Director, Central Operations Desk

Deputy Director, Central Operations Desk

The Department of Correction seeks to appoint a Deputy Director of the Central Operations Desk (COD), who, under the direction of the Deputy Commissioner of Security Operations and the Executive Director of the Central Operations Desk (COD), with wide latitude for the exercise of independent action and decision-making, will support the Executive Director of COD in leading and managing the agency's 24/7 operational communications and incident reporting system and unit. The chosen candidate will have demonstrated experience in the management of day-to-day operational communications such as maintaining situational awareness, coordinating emergency communications, incident documentation, and familiarity with how to manage the operations of a robust incident reporting system. The selected candidate's responsibilities may include but will not be limited to the following:

• Take direction from the Deputy Commissioner of Security Operations, Executive Director of COD, and senior leaders;
• Lead the operations on behalf on the Executive Director of COD in their absence, when temporarily needed, or when specifically designated;
• Support the management of COD as the central exchange of agency incident information;
• Write, edit, and send incident alerts, notifications, and reports;
• Coordinate non-incident special alerts as directed;
• Coordinate information sharing with internal stakeholders to monitor and update the status of incident response(s);
• Communicate with external inter-agency partners such as the NYPD, FDNY/EMS and other agencies as needed;
• Support and supervise a quality assurance workflow to ensure alerts, notifications, and reports are meaningful, accurate, and timely;
• Ensure adequate staffing for upcoming tours of duty, and address any scheduling changes;
• Ensure that communication about incidents within jails, outposts, department locations/operations, and transportation operations are properly processed and disseminated;
• Confirm the scope and nature of reported incidents, ensure that agency notifications are performed, analyze information from multiple sources, and prepare notifications, reports, and updates for dissemination to senior executive staff and senior officials of the city;
• Support records access, retention, and management needs;
• Support communications in the field for outpost/offsite incidents;
• Work with stakeholders in developing relevant training for staff, and coordination of staff training;
• Represent COD at meetings as needed or designated with both internal and external partners;
• Work closely and collaboratively with executive staff to effectively promote all policy positions and policy strategies to critical stakeholders and external entities to achieve desired outcomes;
• Identify trends in incident alert/correspondence to find root causes of recurring problems and implement solutions - Perform related duties as assigned.

Preferred Skills:

• Ability to be on call and/or work after business hours and on weekends.
• Familiarity with emergency management, incident response operations, law enforcement, and correction;
• At least three years of executive management experience in a law enforcement field and/or agency with an incident reporting system;
• Experience in city, state and federal government a plus;
• Excellent writing, editing, communication, inter-personal, time-management and organizational skills;
• Ability to problem solve, prioritize tasks, and to delegate when appropriate.
• Ability to retain confidential information.
• Ability to work quickly under pressure and strict deadlines while still ensuring a high-quality work product.
• Possess commitment to a collaborative work ethic;
• Ability to engage and build relationships with a range of stakeholders and community partners;
• Professional experience working with a range of stakeholders, including hard-to-engage communities, local government, non-profits, business organizations and academic institutions;
• Knowledge of communications, community engagement practice, recruitment, and marketing; Microsoft Office (Word, Excel, PowerPoint, Outlook), social media and other data sources.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.