Customer Service Representative

Customer Service Representative

The NYC Department of Consumer and Worker Protection (DCWP) is seeking a Customer Service Representative/Clerical Associate with strong customer service, communications, and organizational skills. The prospective candidate will be responsible for the following tasks:

• Perform ordinary mathematical computations while accepting and processing payments.
• Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants, and processing applications
• Check records for accuracy of information and for conformity with established policy and procedures.
• Provide high-volume customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
• Answer telephone calls, emails and written correspondence and communicate applicant information.
• Attend seminars, meetings and/or trainings.
• All relevant and related Licensing tasks as assigned when needed
• Follow all division and agency policies and procedures.

Qualification Requirements: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.