Assistant Business Services Associate

Assistant Business Services Associate

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more. The successful candidate will serve as an Assistant Business Services Associate reporting to the NYC 311 Customer Service Center. Responsibilities will include: assist in planning, coordination, and implementation of business management and services to support 24/7 operations and customer focused initiatives; utilize computer-based applications and technologies to support business needs across multiple contact center channels; use advanced functions of Microsoft Office Suite, business intelligence tools, and spreadsheet applications to prepare essential reports; assist in research and review of data to identify trends and support business strategies; assist in liaison functions with internal and external stakeholders; assist in preparation of time sensitive materials, documentation, business communications, and written correspondence; assist in maintenance of files and business records; assist in scheduling of meetings and conferences; assist with recruitment events, conducting interviews, and outreach support; assist in conducting presentations; and assist in coordination of special projects and programs; equitable service delivery and continuous improvement efforts. HOURS/SHIFT Day - Due to the necessary support duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Manhattan, NY

Qualification Requirements 1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.