Application Support Specialist

Application Support Specialist

The New York City Department of Correction (DOC) is an integral part of the City's evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. The New York City Department of Correction Information Technology is seeking an experienced Application Support Specialist to provide expert user support, enhance software functionality, and leverage development skills in VB, Java, .NET, PowerApps and C# to improve that are homegrown/in-house (MS-ACCESS/VB) and vendor application systems (SaaS, in-house hosted apps). The ideal candidate will have a strong background in user support, application programming, relational database reporting skills using BI tools and a solid understanding of Service Desk ticketing systems and DevOps principles. This role will involve troubleshooting a wide range of user support and application issues, optimizing current software features, and delivering technical solutions that align with business needs. Note: All candidates must be permanent in the title of Computer Specialist (Software) in order to apply. Preferred Skills: - Strong understanding of VB, Java, .NET, PowerApps and C# to improve in-house and vendor application systems. - Excellent communication and interpersonal skills to engage diverse audiences. - Demonstrated ability to build partnerships and drive cross-functional collaboration. COMPUTER SPECIALIST (SOFTWARE) - 13632

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.