Administrative Services Specialist

Administrative Services Specialist

This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities.

DCWP's Licensing Division seeks an Assistant Supervisor with strong customer service, communications, and organizational skills to process applications for categories the Agency licenses, including but not limited to, the new Hotel License Category. Under the supervision of the Supervisor, the Assistant Supervisor will assist in managing the day-to-day operations of the Unit. Key responsibilities will include, but are not limited to:

• Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records; furnishing information to licensing applicants; and processing applications as needed.
• Check records for accuracy of information and for conformity with established policy and procedures.
• Under supervision, prepare and monitor reports.
• Monitor and provide coaching to other staff.
• Provide high-volume customer service to licensing applicants in person and via phone.
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.
• Answer telephone calls, emails and written correspondence and communicate applicant information.
• Attend seminars, meetings and/or trainings.
• Follow all division and agency policies and procedures.
• Perform all relevant and related Licensing tasks as assigned when needed.

Qualification Requirements: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.