Manager - Animal Services (DAS - Civil Service)

Animal Services Manager

Provides administrative support directly to the Mayor and functions as the representative of the Mayor.

The Animal Services Manager manages, supervises, and oversees the Animal Shelter Operations, adoptions, business administration, procurement, and general coordination of Animal Services.

Essential Functions

• Manages, oversees, and monitors daily operations, intakes, and data management of the shelter; delegates authority and responsibility for assigned tasks to subordinates; identifies needed areas of change or development and institutes changes to improve operations; plans, implements, coordinates, monitors and evaluates policies and procedures; oversees adoptions, events, general animal care, and community outreach.
• Establishes short-, mid- and long-term goals and objectives; develops and/or approves schedules, priorities, and standards for achieving goals; manages and provides insight with goals for revenue generation through adoptions, animal management, and operational efficiencies.
• Assists in the development, preparation, management, and implementation of the department budget; reviews budget submissions, provides sound recommendations, and handles various requests from City Council, City Manager's Office, and other management; processes all invoices and statements, procurement requests, vendor requests, and other expenditures and revenue.
• Performs, directs, and participates in shelter activities and projects; communicates with citizens and pet owners, manages adoptions and related programs, and ensures all City ordinances are being followed; provides direction for Animal Services personnel and provides performance feedback and management.
• Provides training, professional development, and performance evaluation for all animal keeping staff; ensures all personnel are properly certified and up to date on all animal control and management rules, regulations, and procedures.
• Directs and manages client relationships and develops strong partnerships; responds to inquiries, solves problems, and meets with various citizens to address concerns; deescalates citizen complaints or animal situations and works to create strong and competent community resources.
• Determines, develops, and implements procedures, processes, regulations, and guidelines to ensure effective and efficient operations.
• Reviews and approve departmental monthly financial target analysis and presents items to council; represents the department at various meetings, seminars, boards, and panels.
• Performs any and all other work as needed or assigned.

Knowledge and Skills

• Knowledge of animal care, keeping, and management including adoptions and intakes.
• Knowledge of accounting, billing, budgeting, and financial analysis.
• Knowledge of organization, function, financial administration, and authority of various City Departments.
• Knowledge of pertinent Federal, State, and local laws, ordinances, statutes and regulations
• Knowledge of animal welfare.
• Ability to provide administrative and professional supervision, leadership, and direction to subordinate staff
• Ability to determine work procedures that expedite workflow, improve efficiency, and increase operational effectiveness.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of established goals.
• Ability to identify and respond to community and City Council issues, concerns and needs
• Communicating effectively verbally and in writing
• Establishing and maintaining effective working relationships.

Minimum Qualifications

• Education: High school diploma or GED.
• Experience: Six (6) years of experience in an animal related field and/or law enforcement which must include at least three (3) of the following animal shelter/control areas:
• Management of people
• Customer service
• Inventory management
• Process improvement
• Developing programs
• Statistical reporting/monitoring
• Preparing and maintaining Standard Operating Procedures (SOP)
• Establishing and meeting goals
• Coaching, mentoring and/or training
• Resolving complaints
• Service delivery
• Animal control best practices.
• Animal cruelty and rabies prevention programs.
• Animal euthanasia process.
• Case management and call volume systems.
• Fleet services.
• And
• Two (2) years of supervisory/management responsibilities. (This experience may be included in the required experience listed above.)
• Equivalency(ies):
• Associate degree in any field plus four (4) years of the required experience including two (2) years of supervisory/management responsibilities will meet the education and experience requirements.
• Bachelor's degree (or higher) in any field plus two (2) years of the required experience including two (2) years of supervisory/management responsibilities will meet the education and experience requirements.
• Valid Basic Animal Control Officer certification plus five (5) years of the required experience including two (2) years of supervisory/management responsibilities will meet the experience requirements.
• Valid professional Animal Shelter/Control related training and/or certification(s) from a State or National organization plus five (5) years of the required experience including two (2) years of supervisory/management responsibilities will meet the experience requirements.
• Licenses and/or Certifications:
• Valid driver's license with good driving record.
• Must obtain a basic Animal Control Officer (ACO) certification AND euthanasia certification issued by the Texas Department of State Health Services (TDSHS) within probationary period.
• Other Requirements:
• No felony drug offenses within the last 10 years.
• No animal cruelty convictions.
• Availability to work varying shifts including nights, weekends, holidays and twenty-four seven (24/7) on call status.

Salary Range $62,381.02 - $76,594.30

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer and values diversity at all levels of its workforce.