Customer Service Representative - Aquatics, Park And Recreation (non - civil Service)

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Job Summary

The Customer Service Representative-Aquatics provides customer service, direction, and information for community members using aquatics facilities and programming. Provides effective service, gives program information, supports administrative functions, and communicates aquatics policies.

Essential Functions

• Provides service, assistance, and response to telephone and walk-in inquiries from customers regarding aquatics programming or facility use. Directs customers to specific areas for information and assistance.
• Provides customer service and administrative support by issuing ID cards, directing customers, discussing aquatics programming, updating customer accounts, and answering customer questions and concerns; provides clerical work for new accounts, collects payments, and facilitates success of aquatics facilities.
• Updates customer accounts and records; ensures the accuracy of a customer accounts, program registrations, and updates accounts with correct information.
• Assists and provides information; assists with special events.
• Ensures safe food and beverage handling procedures
• Performs a wide range of clerical, administrative, and customer service tasks.
• Performs any and all other tasks as needed or assigned.
• Assists with daily maintenance and cleaning tasks
• Performs any and all other tasks as needed or assigned.

Knowledge and Skills

• Knowledge of Aquatics Facilities and general policies and procedures.
• Ability to determine customer concerns and service requests and provide direction.
• Ability to interpret and explain aquatics policies, rules, and procedures.
• Ability to interact tactfully with employees and the public.
• Ability to provide general administrative functions supporting the aquatics facilities and programs.
• Communicating effectively verbally and in writing.
• Establishing and maintaining effective professional relationships.

Experience

None

Licenses and Certifications

Food & Beverage-Texas Food Handlers Certificate required before working in concessions areas.

Working Conditions and Hazards

• The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• The employee is occasionally required to carry, lift or move items.
• Work performed outside with regards to environmental conditions

Salary Range

$19.83 - $20.94

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.