Office Support Specialist

Office Support Specialist

Performs data entry of criminal reports and warrants. Writes reports from phone in and walk-in customers. Provides administrative support for sworn officers.

This position will be expected to work a schedule necessary to accomplish City and departmental goals, a normal work schedule will be 12 hour shift work; shifts may be 6 a.m. - 6 p.m., 7 a.m. - 7 p.m., 6 p.m. to 6 a.m. or 7 p.m. to 7 a.m.; including nights, weekends and/or holidays as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Includes the following. Other and/or additional duties may be assigned. All assigned duties should be performed in an efficient, effective and safe manner.

Strives to be efficient and effective at balancing and meeting the common needs and reasonable expectations of core constitutes.

Contributes towards the department's mission by continuously striving to meet expectations, strategic goals and objectives.

Answers telephone and responds to emails; transfers callers to the appropriate department or answers questions as needed; greets and assists guests and customers.

Maintains and orders office materials and supplies.

Completes reports for managers; performs data entry; prepares letters, memorandums and other correspondence; maintains office filing system; transcribes information; collects and distributes mail; completes background checks.

High School Diploma or GED preferred; prior experience with Microsoft Word and Excel desired.

Must obtain within one (1) years of hire date and maintain from the West Virginia State Police Academy a WEAPON / NCIC Certification.

In order to provide efficient and effective services, the City seeks team members who possess the following core competencies that are aligned with the City's vision: Accountability - takes responsibility for own actions; Adaptability - responds positively to change; Communications - listens, speaks and/or writes in a clear, concise and respectful manner; Initiative - takes proactive action to complete work or resolve issues; Judgment & Decision Making - evaluates issues and makes sound factual decisions; Customer Service - provides courteous, accessible and quality assistance to internal and external customers; Professional Development - seeks opportunities to enhance technical skills and job knowledge; Teamwork and Cooperation - collaborates with other team members to fulfill the City's vision and achieve departmental goals and strategic objectives.

The City of Charleston provides equal employment opportunities (EEO) to all current employees and new applicants for employment without regard to sex, race, color, age, national origin, ancestry, religion, disability, medical condition, genetic information, marital status, sexual orientation, gender identity, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law.