Hospitality Tech II - Museum Visitor Services

Hospitality Tech II - Museum Visitor Services

Full-time Regular

Starting Annual Rate $35,297.60 ($16.97 per hour)

Deadline for applications is Tuesday October 28, 2025 no later than 5PM MTD

General Purpose

This position involves responsible, professional work that includes the planning, organizing, and supervision of the Belen Harvey House Museum Welcome Center, Whistle Stop Café, and Visitor Services. This position is responsible for supporting a positive, high-quality visitor experience at the Belen Harvey House Museum and the Belen area for people of all ages. This position is responsible for implementing the programs, plan and services designed by the Museum Manager, and maintaining high quality service and food preparation at the Whistle Stop Cafe. This position reports to the Museum Manager and as needed to the Library Director to ensure consistency of oversight of all operations. Activities are performed with independent judgment and initiative within the policies established by the Belen Public Library and the City of Belen, with an emphasis on provision of stellar customer service.

Essential Duties

• General: Follow the policies and procedures as set forth by the City of Belen. Attend all necessary training and classes.
• Belen Welcome Center and Café: Under Museum Manager supervision, manage the experience and flow of Café visitors, including high quality table service, food presentation and preparation, and dish and kitchen cleaning. Coordinate visitor experience in the Belen Welcome Center, including updated information and materials on area events and attractions. Provide an attractive and welcoming entrance experience.
• Front Desk: Provide Welcome Center services as assigned by Museum Manager. Follow procedures regarding greeting visitors; provide visitor information; and act as a point of contact for the Museum. This position is responsible for handling money and accurately processing transactions. Additionally, this position is responsible for ensuring that opening and closing procedures are handled including cleaning of Museum, Cafe and Welcome Center.
• Visitor Experience: Ensure the Museum is safe, clean, and orderly. Provide a positive welcoming atmosphere for visitors. Monitor number of visitors and implement waiting list when necessary. Assess and resolve visitors' questions and concerns, and complete incident reports if necessary.
• Facilities: Ensure that the Museum is maintained with high standards for safety, cleanliness and appearance. Monitor all areas for safety and for needed repairs. Monitor cleaning and kitchen supplies. Keep the Museum Manager aware of any issues that have been resolved and those that still need further action. Ensure that City of Belen procurement and safety policies are followed at all times.
• In-Museum Programs & Events: Provide support for programs that take place in the Museum. Be aware of new and permanent Museum exhibits, special events, fliers, and community activities. Ensure visitor counts are taken and surveys are handed out as needed.

Non-Essential Duties

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Qualifications

• Candidate must have good oral and written communication skills.
• Candidate must have established commercial kitchen and/or restaurant management experience.
• Candidate must be able to obtain a Food Manager certificate within 6 months of employment, and other certifications as required.
• Candidate must have knowledge of museum and tourism visitor operations.
• Candidate must possess a high school diploma, with some relevant life experience.
• Candidate must be able to organize and perform work functions with limited supervision.
• Candidate must be available to work Saturdays regularly, some evenings and some Sundays.
• Candidate must possess and maintain a valid New Mexico driver's license.
• Candidate must successfully complete drug testing.
• Candidate is preferably bilingual (Spanish/English).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to ascend and descend stairs, walk, sit and talk or hear. The employee is frequently required to use hands or fingers, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee is occasionally required to push, pull, climb or balance, stoop, kneel, or crouch. Position requires frequent bending, reaching and lifting. The employee must occasionally lift up to 25 pounds and move up to 120 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee works inside building conditions. The employee may occasionally work in moderately high places. The noise level in the work environment is normally quiet to moderate pitch, with occasional noise from nearby trains.

Disclaimer: The above information is intended to describe the general nature of this position and is not to be considered a complete statement of duties, responsibilities, requirements or knowledge, skills and abilities.