Victim Services Administrative Coordinator

Victim Services Administrative Coordinator

This is a non-civil service position with the City of Baltimore, Mayor's Office of Neighborhood Safety and Engagement.

Salary Range: $70,338 - $112,807 annually. Starting Pay: $70,338.

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Job Summary: The Victim Services Administrative Coordinator is responsible for providing support to MONSE's Victim Services team in its day-to-day operations and across its collective portfolio of initiatives, projects, and programming. The Coordinator works directly with agency associates, community-based providers, and families to provide administrative relief related to intimate partner violence (IPV) prevention, anti-human trafficking, sexual assault, and gun violence response efforts for victims. The Coordinator will also support the operational needs of the Baltimore City Visitation Center, which provides a safe location for child visitation and exchange services between parents. This position requires strong alignment with MONSE's mission, values, and strategic vision in addition to the ability to identify administrative efficiencies and opportunities to improve overall effectiveness. This role is critical in MONSE's work to redefine victim services and cultivate solutions that are geographically appropriate, trauma-responsive, culturally-informed and survivor-driven. The successful candidate will achieve service level objectives in a manner that demonstrates quality, resourcefulness, and enthusiasm.

Essential Functions:

• Compiles and reports data for the study and analyses of all victim services programs and procedures to identify areas for improvement.
• Reviews, corrects and creates Victim Services standard operating procedures (SOPs).
• Measures and evaluates the effectiveness of SOPs for Victim Service programs including personnel-related procedures.
• Collects, compiles, and organizes data pertinent to process evaluation and grant reporting.
• Consults with the Chief of Victim Services to identify performance trends, gaps, and needs.
• Responsible for making recommendations for improvement to the Chief of Victim Services.
• Analyzes workflow processes for Victim Services programs.
• Prepares victim data related reports to help with efficiency of Victim Services programs.
• Develops and implements visual displays of Victim Services programs ensuring clarity and effectiveness in communication.
• Pulls reports from systems and other databases, ensuring timely and accurate delivery of information to grant reporting systems as well as stakeholders.
• Responsible for coordinating high-level meetings related to the Victim Services Coordinating Council as well as the Human Trafficking Collaborative, Domestic Violence High Risk Team, and other substantial meeting groups.

Key Responsibilities Administrative Services:

• Provide a wide range of administrative operational support to the Baltimore City Visitation Center inclusive of securing and maintaining records, scheduling client intakes, confirming client appointments and executing follow-up contacts with Court Administrators as directed.
• Provide administrative support to the Baltimore City Human Trafficking Collaborative inclusive of its sub-groups.
• Provide back-up support, as needed, to the Administrative Coordinator of the Baltimore City Domestic Violence Fatality Review Team (DVFRT), Baltimore City Safe Futures Collaborative and the Domestic Violence Coordinating Council (DVCC).
• Provide support to the coordination of the Public Safety Partnership inclusive of its sub-groups.
• Provide support to the Victim Services Coordinating Council.
• Manage meeting schedules and member lists.
• Work with Deputy Level staff to help coordinate and manage data reporting for victim services reporting mechanisms.
• Update and maintain electronic databases and paper files.
• Prepare and produce meeting agendas, minutes and reports as directed.
• Schedule and manage travel arrangements and expense reports.
• Oversee Victim Services constituent response line by providing information on victim services supports and routing phone calls, questions and requests.
• Act as a central point of contact for receipt and distribution of victim service related inquiries forwarded to MONSE.
• Provide support to ensure efficient inter/intradepartmental operation.
• Document and update key policies and procedures for the team.
• Maintain strict confidentiality with respect to sensitive documents and communication.

Community Engagement:

• Monitor efforts of community partners in meeting deadlines and providing required deliverables on time.
• Develop and maintain a current repository of key contacts, liaisons and stakeholders critical to the execution of the Victim Services team's goals and objectives.
• Maintain confidentiality of all victim and stakeholder information.

Minimum Qualifications:

• Associate's or Bachelor's degree in Criminal Justice, Sociology, Psychology, Public Health, Public Administration or related social or behavioral science and/or 2-3 years related administrative support experience preferred.
• Experience with law enforcement, prosecution and/or victim services coordinated response, desired.

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office Suite. Skilled in the use of office software applications and information sharing platforms to include Word, PowerPoint, Visio, Excel, One Note, Slack and Google docs. to prepare reports and develop information; able to enter data in required management reports.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals.
• Strong ability to multi-task, organize, prioritize and achieve results within expected time periods.
• Willingness to take initiative and positive action to meet growing responsibility and new job assignments.
• Ability to help keep team fully informed of a project's progress, a team deliverable, an approaching deadline or missed opportunity.
• Ability to provide a high level of service to all parties.

Additional Information:

Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.

Probation: All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Equal Opportunity Statement: Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

Baltimore City is an Equal Opportunity Employer.