Outreach Manager, Operations Officer II (NCS) - Mayor's Office Of Homeless Services

Outreach Manager

The Baltimore City Mayor's Office of Homeless Services (MOHS) is seeking a dynamic leader for the position of Outreach Manager. This position oversees the outreach services operations and performs a variety of related duties. The incumbent reports to the Chief of Emergency Operations.

Under administrative direction, this position manages the MOHS homeless outreach team and activities, a key component of an effective homeless response system. The Outreach Manager supervises, trains and evaluates outreach staff to support a positive team environment. This position is part of MOHS's Leadership team and works closely with Directors and Managers to implement MOHS's strategic framework. The Outreach Manager will oversee the day-to-day operations of the Outreach Team. The Outreach Manager shall work with other City departments involved in outreach, in addition to agencies and programs that provide services to individuals experiencing homelessness. The Outreach Manager will serve as the key point of coordination with the Emergency Services team and Navigators. The Manager will have significant and comprehensive oversight that includes fiscal monitoring, program compliance, and assisting and supporting subcontractors and city partners.

Essential Functions:

• Manage the day-to-day operations of the outreach team including providing oversight of all city-funded outreach teams and contracts.
• Implement innovative strategies to move individuals from street homelessness to permanent housing.
• Manage coordinated outreach initiatives across the city in collaboration with multiple city departments and agencies.
• Manages the implementation of all outreach activities and provides oversight of ongoing Homeless Response activities including procurement, reports, budgets, work plans, monitoring, staff recruitment, communications, and administrative responsibilities to support the initiative.
• Support collaboration between city agencies and other departments and the agencies or community groups involved in supporting homeless services in Baltimore and the Baltimore Continuum of Care (CoC).
• Manage the allocation of resources to achieve timely outcomes and measurable goals within budget; adjust plans and programs to meet emerging or new programs.
• Coordinates with the planning and coordination of the Winter Shelter and Code Red Extreme Plan in collaboration with the Emergency Services Team and other City departments and nonprofit partners.
• Oversee the recording and analysis of data in the Homeless Management Information System (HMIS) from outreach teams. Prepares reports and modify target areas based on data analysis.
• Performs other related duties as assigned.

Minimum Qualifications:

Education: Have a bachelor's degree in business administration, Public Administration, Management, or related field from an accredited college or university.

AND Experience: Have four years of experience in professional level administrative, operations, or technical work. A degree or certification as a Licensed Social Work is desirable / preferred.

OR Equivalency Notes: Have an equivalent combination of education and experience.

Those considered for employment must submit to a drug and alcohol screening.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver's permit. PROVISIONAL DRIVER'S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE. A RELIABLE VEHICLE IS REQUIRED FOR TRAVEL TO PROGRAM LOCATIONS.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER'S LICENSE WITH APPLICATION AT TIME OF APPLYING.

Knowledge, Skills, & Abilities:

• Knowledge of emergency shelter and community outreach best practices needs and issues.
• Knowledge of community social problems.
• Knowledge of programs, services, and resources available in the community.
• Knowledge of the principles, practices and techniques of program development, implementation, and evaluation.
• Knowledge of social program design, implementation, administration, and evaluation, or business management.
• Knowledge of standard practices and techniques involved in contract management or procurement.
• Knowledge of customer relations.
• Knowledge of basic federal and state grant procedures.
• Knowledge of grant funding requirements.
• Ability to plan, organize, implement, and administer a program or operation.
• Ability to plan, organize and evaluate outreach and related activities and related special events in the community.
• Ability to utilize common business software.
• Ability to prepare and maintain detailed statistical and narrative reports, evaluate data, compare data to existing standards and draw conclusions.
• Ability to make budget recommendations and control expenditures.
• Ability to speak and write effectively.
• Ability to establish and maintain effective working relationships with program recipients, customers, community groups and representatives of public and private agencies.
• Ability to manage multiple projects.
• Must be a self-starter with sound judgment and high communication skills. Must be a team player with the ability to prioritize multiple tasks.
• Work must be timely and attention to detail is necessary. Understanding of budgetary process is helpful.
• Experience with monitoring is a plus.
• Competent working with Microsoft Office and communicating by e-mail.

Additional Information

Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation: All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER