Operations Coordinator, Youth Services (NCS) - Mayor's Office Of Employment Development

Operations Coordinator

Salary Range: $59,410.00 ANNUALLY

Starting Pay: $59,410.00 ANNUALLY

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The Mayor's Office of Employment Development (MOED) Youth Services Division connects Baltimore City youth and young adults ages 14–24 to education, employment, and career development opportunities through programs such as YouthWorks, YO! Baltimore, and the Workforce Innovation and Opportunity Act (WIOA). These initiatives provide job training, work experience, career counseling, and wraparound support to help young people build skills and transition successfully into the workforce. The Operations Coordinator supports the Assistant Director, Chief of Youth Services, by managing daily operations, fostering cross-department collaboration, coordinating special initiatives, and ensuring smooth execution of Youth Services programs. This role requires taking initiative, identifying improvements, and proactively supporting divisional goals.

Essential Functions

Executive Support & Administrative Coordination

• Manage the Assistant Director's calendar, schedule meetings, and ensure adequate preparation time and materials.
• Prepare agendas, take detailed meeting minutes, and track action items for follow-up at monthly Youth Services Management Meetings and other leadership sessions.
• Draft, edit, and distribute correspondence, reports, and presentations as needed.
• Serve as a liaison between the Assistant Director and internal/external stakeholders.
• Coordinate monthly meetings with Youth Services administrative staff.

Operational & Program Support

• Collaborate with the Senior Operations Manager to coordinate and support outreach events, community engagement activities, and division-wide initiatives.
• Partner with the Senior Operations Manager to develop and manage a Morale/Welcome Committee, creating initiatives to enhance staff engagement, recognition, and workplace culture.
• Maintain awareness of and propose ideas for building décor, ensuring the space reflects a welcoming and professional environment.
• Assist in researching and identifying grant and sponsorship opportunities to support Youth Services programs.
• Coordinate with Youth Opportunity Centers to process GED/OPT testing vouchers in a timely manner.
• Work with all program managers to ensure timely submission of monthly reports and follow up as needed.
• Partner with the Youth Services Fiscal Team to process and track order requests, ensuring accurate documentation and timely completion. Cross-Department Collaboration
• Work closely with operations managers from other MOED divisions, attending monthly operations meetings to share updates, best practices, and identify opportunities for collaboration.
• Partner with other departments to align outreach, training, and resource-sharing efforts.

Event & Project Management

• Coordinate logistics for divisional events, including location selection, agenda development, scheduling, and follow-up. Support project planning by tracking deadlines, deliverables, and outcomes for key Youth Services initiatives.

Records & Reporting

• Maintain organized files (electronic and physical) for all operational and program-related documents.
• Support the collection and analysis of data for reports, presentations, and grant applications.

Other Duties

• Anticipate operational needs and recommend improvements to processes and workflows.
• Handle sensitive and confidential information with discretion.
• Perform additional tasks aligned with the goals of the Youth Services Division as assigned by the Assistant Director.

Minimum Qualifications

Education: Associate's or Bachelor's degree preferred; relevant experience may be substituted.

AND Experience: Strong organizational, time management, and communication skills. Ability to take initiative, work independently, and manage multiple priorities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms (Zoom, Teams). Experience in event coordination, grant research, or community outreach is preferred. Ability to work with diverse populations and maintain a professional, positive demeanor.

OR Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Strong knowledge of workforce development programs, preferably MOED's services and operations.
• Ability to work independently to plan, organize, and execute complex, recurring tasks.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)/CANVA and skilled in navigating the internet; ability to quickly learn MOED and City software systems (e.g., WorkDay, ADP E-time, Maryland Workforce Exchange)
• Excellent communication skills with the ability to interpret policies, grants, contracts, and formal agreements; strong presentation abilities.
• Demonstrated analytical and critical thinking skills to address administrative and operational challenges.
• Strong interpersonal skills for working with diverse individuals and building effective relationships with staff, partners, and the public.
• High attention to detail and accuracy in daily work.

Additional Information

Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER