Intake Coordinator, Grant Services Specialist II - Department Of Housing & Community Development

Intake Coordinator

The Intake Coordinator processes grant applications by verifying property and program eligibility, conducting database entry, and completing final application reviews. Supports reporting efforts and ensures timely and accurate processing of applications.

Essential Functions:

• Reviews, monitors, and processes a wide variety of assigned client cases involving the provision of services to City residents; evaluates data, facts and information, comparing information to existing standards, drawing conclusions.
• With guidance from superiors, develops, implements, and recommends changes in program policies and procedures; interprets policies and procedures for others.
• Receive and document referrals from management, outreach and client phone calls.
• Operates a variety of standard office machines including personal computers and related standard software and hardware to compose, record, edit, store and revise correspondence, reports, statistical tables, forms and other materials.
• Perform essential functions to certify documents and create a permanent file while ensuring timely and accurate processing of applications.
• Receives and document referrals from management, outreach and client phone calls while managing various client databases.
• Track application status and follow up on missing or incomplete information to ensure timely processing including assisting sub-grantees with application completion.
• Maintain and organize case files for audit and compliance purposes, ensuring all records meet HUD and program requirements.
• Generate reports on application trends, processing timelines, and program enrollment data to support program monitoring and evaluation.
• Ensure compliance with HUD regulations and internal policies related to application processing and client eligibility.
• Conduct follow-ups with clients to gather missing information and provide case updates.
• Work directly with outreach workers to facilitate smooth client transitions into the program.

Minimum Qualifications:

Education: Have a bachelor’s degree from an accredited college or university.

AND Experience: Have one year of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients.

OR Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, & Abilities:

• Knowledge (where required) of public health services and practices.
• Knowledge of interviewing and investigational techniques.
• Knowledge (where required) of specified oral and written non-English language grammar, spelling and punctuation and associated cultural idioms, customs and norms.
• Knowledge of the operation and capabilities of word processing and related equipment, hardware and software.
• Knowledge of research techniques and methodology.
• Knowledge of data collection techniques.
• Knowledge of the procedures in conducting data and statistical studies.
• Knowledge of the techniques of preparing data and statistical reports and developing forms for data and statistical studies.
• Skill in maintaining confidential, accurate and detailed client case information and records.
• Skill in conducting and processing multiple case assignments simultaneously.
• Skill in motivating others to follow a designated regimen or course of action to effect behavior modifications.
• Skill in coordinating responses from multiple public and private agencies, institutions and community resource organizations.
• Skill (where required) in the operation of word processing and related equipment, hardware and software.
• Skill (where required) in speaking, reading and writing a specified non-English language and interacting within associated cultural idioms, customs and norms.
• Ability to establish and maintain effective liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and public and private community institutions, service providers and personnel.
• Ability to promptly deal with emergency or crisis situations with calm, tact and dispatch.
• Ability to deal courteously with other employees and the public, both in person and by telephone.
• Ability to exercise sound judgment on a variety of complex matters guided by general business, professional or standard administrative instructions, processes and procedures.
• Ability to locate and retrieve information from a variety of sources, to synthesize data and compile information in report form and to compose correspondence, narrative and statistical reports.
• Ability to promote program activities.
• Ability to communicate effectively, both orally and in writing.
• Ability to provide direction and guidance to others.

Background Check: Eligible candidates under final consideration for appointments to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation: All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.