Business Services Representative, Community Job Hubs, Operations Specialist II (NCS) - Mayor's Office Of Employment Development

Job Title

This is a non-civil service position

Salary Range: $66,701.00 - $106,818.00 Annually

Hiring Salary Range: $66,701.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops.

About Mayor's Office of Employment Development

The Mayor's Office of Employment Development (MOED) coordinates and directs workforce development initiatives that are responsive to the needs of Baltimore City employees and job seekers to enhance and promote the local economy. At MOED, we view our mission broadly to deliver economic justice to our city. To us, economic justice means creating an equitable workforce system for all residents – especially those who have been generationally and systemically disadvantaged – one that is responsive to their needs and ensures viable economic opportunities. Our vision is for every City resident to maximize his/her career potential and for all employers to have the human resources to grow and prosper – a workforce system that works.

Job Summary

The Business Services Representative job responsibilities involve two essential functions: first, recruiting/connecting businesses to services of the Mayor's Office of Employment Development (MOED) by marketing all possible agency resources (industry sector partnerships, customized training, on-the-job training, subsidized employment, tax credits, summer jobs, recruitment services, etc.) and secondly, developing employment and training opportunities that lead to permanent, full-time positions with benefits and self-sufficient salaries for area job seekers.

Essential Functions

Demonstrates ability to obtain labor market information. Utilizes local labor market information to target new businesses and employers. Identifies business employment and training needs required with changing labor market trends. Conducts job matching activities for jobseekers. Conducts job development for targeted populations. Produce monthly reports including; number of business contacts, business contact information, industry information and, services provided. Number of job orders (received, filled). Customer referral information. Analyzes current marketing strategies, MOED strategic plans and uses various methodologies such as focus sessions, surveys, etc. to make ongoing recommendations to achieve and exceed marketing objectives. Markets business services utilizing all available resources to facilitate placement of training and/or job-ready candidates. Ensures placement goals are met each month. Documents business relationships and follow-up using the assigned MIS (MWE) and other reporting formats. Represents MOED and/or provides participation at functions of trade organizations, professional societies, merchant associations, vendor open houses and community events. Maintain effective working relationships with businesses, MOED partners and other city agencies. Negotiates and coordinates completion of training contracts and other workplace agreements. Assists in the development and delivery of specialized sales presentations for employer services upon request, i.e. job fairs, mass recruitments, virtual pre-screening, workplace assessments, etc. Performs other duties as required.

Minimum Qualifications

Experience: Have two years of talent acquisition or business development experience with one year of which must be in employment or job training related fields that required a high degree of marketing the program or service OR Equivalency Notes: Have an equivalent combination of acceptable education and experience.

Knowledge, Skills, and Abilities

Knowledge of the agency's mission and all services available throughout the agency. Ability to establish and maintain productive working relationships with employers, employees, training vendors, co-workers and workforce development partners. Demonstrated skills and ability to use, effective marketing and salesmanship techniques. Strong communications skills, ability to use virtual platforms, demonstrate effective communication orally and in writing, (with an emphasis on business writing) and to analyze written reports and materials. Strong presentation skills, ability to speak persuasively, and to close a deal. Ability to research businesses, business-related data and labor market information. Ability to prioritize assigned tasks and handle multiple tasks. Ability to perform as a member of a team to assure project completion. Ability to recognize business related problems and facilitate resolution. Must be computer literate and familiar with word processing, spreadsheet, and database applications (i.e. MS Word, Excel, Access, Google doc, etc.)

Additional Information

Background Check: Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. Probation: All persons, including current City employees, selected for this position must complete a mandatory six-month probation. Financial Disclosure: This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application. BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER