Business Application Engineer

Business Application Engineer

This hybrid role offers a great balance of home and office working. You'll join your colleagues in your local office at least 2 days a week.

As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Business Application Engineer

You'll be part of our IT Operations & Security team, helping to keep our business applications running smoothly for everyone across CityFibre. This role is all about solving problems, supporting users, and making sure our systems work as they should. You'll work with teams across the business and play a key part in improving how we support the tools people rely on every day.

You'll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Responding to service desk tickets and resolving application issues
• Supporting users with tools like Salesforce, ServiceNow and NetSuite
• Managing admin access requests and ensuring secure permissions
• Working with other teams to fix complex problems
• Creating documentation and training materials for users
• Suggesting improvements to systems and support processes

What you'll bring to the role

You'll have experience supporting business applications and solving technical issues in a fast-paced environment You'll also have:

• Strong understanding of application support and incident management
• Experience with ticketing systems and troubleshooting workflows
• Knowledge of access controls and admin permissions
• Great communication and problem-solving skills
• Ability to work with different teams and explain technical issues clearly
• ITIL Specialist certification (essential)

Diversity, Inclusion & Belonging

We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying . We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we're a Disability Confident Leader. Working together with our Employee Communities, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you'd like to explore our culture and values, check out The CityFibre Way . What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!