Senior IS Business Analyst (1053) - information Systems - san Francisco Health Service System (id#158785)

Senior Is Business Analyst

The Sr. IS Business Analyst serves as a key point of contact for internal staff responsible for providing benefits coverage to eligible employees and retirees, including the Member Services and Finance divisions. This position provides complex technical and operational systems support for PeopleSoft Benefits Administration. In addition to analyzing and resolving user support issues and executing production processes, this role is responsible for documenting, configuring and testing business requirements and writing desktop procedures.

Examples of important and essential duties:

1. Provide functional expertise on the use of PeopleSoft Benefit Administration module.
2. Serve as a technical resource for users in relation to system functionality; Works with end users in troubleshooting and resolving processing / production issues and/or errors; Researches and evaluates solutions to assist the end user to meet their changing business needs and the goals of the department.
3. Gather business requirements from business partners and develop functional specifications.
4. Perform functional testing by creating, maintaining, and executing test scripts and plans.
5. Collaborate with the Controller's Office System Division (PeopleSoft) team in resolving system issues, program testing, or other system related matters.
6. Collaborate with outside vendors in resolving interface file transmission issues or in relation to any changes with the interface files.
7. Produce data extracts and generate reports using PeopleSoft Query Tools.
8. Execute production processes. Utilize Oracle SQL Developer and Query Manager.
9. May participate and represent SFHSS in meetings with the Systems Division, Payroll (PPSD), or other related departments or committees, as needed.
10. Support the implementation of enhancements, new functionality, bug fixes and system upgrades.
11. Follow the system development lifecycle, internal policies and procedures.
12. Maintaining up-to-date desktop procedures.
13. Perform related duties and responsibilities as assigned.

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers and for performing data entry. May involve extensive VDT exposure.

Qualifications:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field.

Experience:

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desirable qualifications:

• Ability to work on multiple projects simultaneously.
• Experience in PeopleSoft HCM modules (internally branded as SF People & Pay), including Base Benefits, Benefits Administration and Benefits Self-Service Applications.
• Experience administering various benefit plans such as medical, dental, life and disability coverage for large groups over 10k lives.
• Experience with writing and delivering training to end users.
• Experience using Oracle SQL Developer (or other SQL development tools) and PeopleSoft Query Manager.
• Demonstrated strong analytical, planning, and organizational skills and abilities.
• Proven ability to interact skillfully and tactfully with all levels of staff and management.

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.