Trade Client Service Manager

Trade Client Service Manager

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

The Trade Client Service Manager will be a pivotal client-facing individual responsible for nurturing day-to-day relationships within a dedicated portfolio of existing clients, with a particular focus on "Long Tail" clients (as per the bank's segmentation). This role emphasizes proactive engagement, expertly addressing client inquiries related to Trade Import/Export Letters of Credit (LCs), Standby Letters of Credit (SBLCs), and Guarantees. A key aspect of this role involves identifying and initiating discussions for potential new trade finance opportunities and actively contributing to attrition reduction, acting as a crucial link between clients and Citi's comprehensive trade solutions.

What you'll do:

• Serve as the primary point of contact for a designated portfolio of existing clients, efficiently managing daily inquiries concerning Trade Import/Export LC, SBLC, and Guarantees.
• Cultivate and sustain robust client relationships, gaining an in-depth understanding of their ongoing trade finance requirements and contributing to attrition reduction.
• Proactively engage with clients to pinpoint opportunities for new trade finance deals and tailored solutions, maintaining a 360-degree view of their import and export activities.
• Initiate conversations with clients to explore potential new business; for simple opportunities, facilitate accurate price quoting using internal tools and ensure efficient online deal closure.
• Collaborate seamlessly with the Sales team by strategically referring complex new deal opportunities for further development and specialized handling, fostering closer integration between sales and operations.
• Utilize internal data and analytical tools (e.g., facility utilization, pipeline, attrition dashboards, Banker Direct Access - BDA) to identify client needs, monitor performance, and inform engagement strategies.
• Deliver exceptional client service, ensuring the timely and accurate resolution of all inquiries while maintaining high standards of client satisfaction.
• Continuously develop and maintain a strong understanding of Citi Trade Product solutions to effectively address client needs.

What we'll need from you:

• Bachelor's degree in Business, Finance, Economics, or a closely related field.
• Relevant experience in client-facing roles within the banking, finance, or trade industries.
• Demonstrated strong client-facing skills, characterized by a proactive, personable, and service-oriented approach.
• Solid familiarity with Trade Finance/Documentary Trade products, including Letters of Credit (LCs), Standby Letters of Credit (SBLCs), and Guarantees.
• Experience or comfort with utilizing data and analytical tools for client insights and opportunity identification.
• Excellent verbal and written communication skills, capable of conveying complex information clearly and concisely.
• Ability to thrive and work effectively in a dynamic, fast-paced, and highly client-centric environment, contributing to the holistic intensity sales model.
• Strong problem-solving abilities coupled with meticulous attention to detail.
• Comfortable and proficient in initiating sales conversations and proactively offering product solutions for both import and export trade activities.
• In-depth knowledge of Citi's specific Trade Product solutions and experience.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.