Services - Asia Onboarding Product Head HK/SG - Director

Asia Onboarding Product Head HK/SG - Director

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Job Overview

Are you passionate about developing industry leading products and capabilities? Would you like the exposure of working with some of the biggest companies on the planet who move trillions of dollars around the globe? Do you thrive in the face of technical challenges? If so, read on…

Citi is one of the world's leading global banks serving 90% of the Fortune 500 companies. Our global network spans 90+ markets serving clients in more than 160 countries and jurisdictions. We provide a broad range of financial services and products to our clients to help them meet their biggest opportunities and face the world's toughest challenges.

This specific role sits within our Platform and Data Services (PDS) team which is part of our Treasury & Trade Solutions (TTS) function within our Services business.

The Asia Onboarding Product team is responsible for implementing our global digital strategy across the 15 presence Asia markets for client onboarding process across TTS business lines. The strategy includes the transformation of the operating and engagement model through delivery of self-service and digitized capabilities. We work in a cross-functional model to facilitate a consistent experience across all markets, both in-region and globally. The role is also executing the regulatory compliance, covers all risks and controls of the Onboarding process. In an extremely regulated environment, the team is navigating the regulatory change management cycle, as well as focuses on continued strengthening of controls in the end-to-end process.

The digitization efforts currently underway aim to provide a simplified, more controlled and digitized onboarding and bank account management experience to drive increased client satisfaction via reduced cycle times for client requests.

What Will You Do?

This role (based in Hong Kong or Singapore) will be focused on leading a cross-functional team of Product Managers delivering our cluster strategy for Onboarding. This includes but is not limited to Account Opening & Product Setup process, Account Maintenance process, Digital Onboarding and Digital Signer Management platform, Documentation Negotiations and overall monitoring of Client Satisfaction.

In this role you will be the primary contact point across the 15 Asia South, Japan and Asia North markets for your Global Onboarding partners, delivering our Global onboarding capabilities. In addition, you will be the primary contact point for all country and sub-cluster contacts in these markets who will rely upon you and your team to enable delivery of global solutions in local markets across the Onboarding E2E process, while ensuring control enhancements and risk mitigation in the onboarding space.

From an organizational perspective you will be responsible for leading your team's partnership across the clusters, with Onboarding Operations and Technology and liaising with other business lines, ensuring a cohesive and timely delivery of all aspects of the Global Onboarding strategy at any stage of the product lifecycle. In addition, you will be expected to build expertise on all aspects of the digital solutions managed by your team, acting as the senior escalation point for all non-standard requests and client discussions. As we are all risk managers, you will be expected to continuously showcase enhancements in controls environment for the Onboarding process via mitigation of new emerging risks in the fast pace evolving ecosystem.

Your day-to-day responsibilities will include:

• Senior program sponsor for geographic expansion of our digital capabilities including but not limited to, Self-Initiation, Digital Onboarding, Digital Signer Management, Product Onboarding;
• Change Management lead for all countries in scope, ensuring client experience, compliance with local regulations and risk mitigation at any stage;
• Acting as senior contact point for queries from countries and sub-clusters on all facets of Onboarding;
• Providing key senior management input into various business governance forums and committees;
• Acting as senior cluster approver on all Documentation Governance Steering Committee Meetings;
• Risk & Controls owner for the onboarding process design and execution;
• Acting as key client interaction point, for all commercialisation efforts across the Onboarding solutions and platforms, conducting client meetings, roadshows, client systems training and demos as needed;
• Working with Sales and Banking partners on solutioning for non-standard client requests

Note: this role will be supporting multiple time zones and as such will need to be flexible;

Additional flexibility will be needed to handle programmatic deliverables that arise in this space and ensure successful completion of same.

Who Are We Looking For?

We are looking for someone that will be laser focused on client experience and can drive the onboarding experience forward in terms of innovative thinking, defining industry leading features and capabilities both for our external customers and the internal stakeholders who help support our products. Here are a few of the key attributes we will be looking for as part of the recruitment process:

• 5+ years Product Management / Product Head experience preferably in a bank environment;
• 10+ years project/program management experience preferably in a bank;
• Excellent communication skills – ability to alter communications approach depending on your audience - level of seniority, technical acumen, internal vs. external, etc.;
• Comfortable to chair senior dialogue in high-pressured environment and manage risk escalation appropriately within the organisation;
• Ability to work and drive cross functional groups of stakeholders, countries, global and regional teams
• Design thinking- Successfully translate client journeys into business requirements and technical discussions;
• Ability to think through user problems, find solutions that eliminates manual touch points for our clients;
• Thought leadership – the ability to form convincing, knowledge-rich opinions on your areas of expertise and articulate those ideas through white-papers, presentations and client interactions.
• (Good To have) – experience in Design Thinking and/or AGILE techniques to define Epics/Features and User Stories.

What's in it For You?

You'll get to lead a team of extremely talented Product Managers and lead a business line in the region, all while interacting with a great network of talented Senior partners across multiple functions (Product, Sales, Legal, Compliance, Risk and Operations) and geographies (15 presence markets). In addition to running your own vertical you will have the opportunity to develop Agile Product Manager skills as well as growing in mentoring and coaching your team.

We also provide a lot of flexibility – there is no 'clock-in', 'clock-out' we let people manage their work around their lives and currently have a hybrid approach to office presence (3 days in the office, 2 days where you like). Other key benefits include: provide programs and services for your physical and mental well-being, access to an array of learning and development resources to help broaden and deepen your skills and knowledge, resources and tools to volunteer in the communicates in which they live and work.