Service Associate

Service Associate

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.

Job Overview: Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi. Citi Global Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

The Service Associate is an entry-level position responsible for executing day to day customer service and cash activities, promoting the good image of the bank by delivering best-in-class customer service at branch and maximizing relationship building opportunities while ensuring adherence to Citi's policies and guidelines.

Duties & Responsibilities:

• Process cash-related transactions such as Deposit of Checks and Cash, Loan and Card Payment, Cash Withdrawals, Check Encashment in both local and foreign currencies, Telegraphic Transfers, and the issuance of Manager's Cheques
• Provide account maintenance services, which includes the update of Account Status, Account Closures, ATM Pin Change
• Drive the bank's analog-to-digital transformation by assuming the role of Digital Ambassadors in the branch, educating new and existing customers on the bank's distribution channels and recommending alternative digital channels where appropriate
• Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution
• Actively endorsing the bank's products and services
• Responsible for daily bank operations and security procedures related to branch functions.

Qualifications:

• A recognized Degree in Banking & Finance, Business Administration, Accountancy or equivalent.
• Minimum 2 years of relevant experience in the banking industry.
• Good analytical and problem solving skills.
• Meticulous, with a keen eye for detail
• Relevant customer service experience in a financial institution
• Customer-oriented with strong interpersonal and communications skills
• A team player who thrives in a fast-paced and dynamic retail banking environment
• A self-starter who can work independently and under minimal supervision