Ops Support Sr Supervisor - C11

Ops Support Sr Supervisor - C11

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. Responsibilities include:

• Leading and mentoring a small Operation Support team through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conducting training, monitoring quality and quantity of team work and providing feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyzing Operations information and making evaluative judgements to solve problems
• Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identifying hiring needs to ensure adequate staffing
• Serving as a backup for manager, as needed
• Operating with a limited level of direct supervision
• Exercising independence of judgement and autonomy
• Acting as SME to senior stakeholders and/or other team members
• Managing teams
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications include:

• 10+ years of related business experience including at least 2 to 3 years of supervisory experience
• Willingness to work in core night shifts
• Previous experience with retail banking products, reconciliation, transaction monitoring, payment processing etc would be added advantage
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education: Bachelor's degree/University degree or equivalent experience