Ops Support Intermediate Analyst - Officer

Ops Support Intermediate Analyst - Officer

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Review sanction-related restrictions/prohibitions alerts from CSAW-T system and perform L2 disposition (i.e. perform Sanctions Block Cancel Reject Procedures)
• Ensure alert dispositions are processed efficiently and complete dispositioning before cut off time, act as a SME (subject matter expert) and ability to work independently and in team work (i.e. generate ideas leading to efficiencies, risk mitigation, standardization in Sanctions process).
• Communicate with frontline staff for getting an additional KYC information from customer.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Produce daily MIS and follow up the aging cases
• Readiness to work in different work-shifts including public holidays on rotational basis
• Update department procedure when needed
• Support UAT discussion and participant the testing scope
• Perform Quality Review Checking when needed
• Prepare deliverable for IA or MCA review
• Work under pressure and to meet deadline
• Ability to work independently and in team work (i.e. generate ideas leading to efficiencies, risk mitigation, standardization in Sanctions process)
• Readiness to work in different work-shifts including public holidays on rotational basis

Qualifications:

• Relevant experience in the Compliance, AML/ Sanctions and KYC sector will be appreciated
• Excellent computer skills (i.e. proficiency in Microsoft Office tools and data entry skills) and effective communication (verbal and written) and analytical skills are required to document policies, procedures and standards.
• Effective verbal and written skills.
• Proven ability to manage complex banking operations and transaction services.
• Demonstrated basic experience in cash management processing and transaction services.
• Bachelor/ University degree or equivalent experience.
• Previous sanctions experience preferred (=>5 Years)
• Fundamental understanding of compliance industry regulations.
• Demonstrated basic experience in cash management processing and transaction services.

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.