Operations Support Specialist

Operations Support Specialist

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We're currently looking for a high caliber professional to join our team as Non Officer, Ops Support Specialist Hybrid (Internal Job Title: Ops Support Specialist - C05) based in Pune, India. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The Ops Support Specialist C05 provides operational support, including reconciling multiple portfolios using accounting principles, investigating and resolving reconciliation discrepancies and associated risks, performing daily matching and an address exception, managing third-party wire and payment reconciliations, preparing and posting journal entries. A sound understanding of banking and credit card products is essential.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes in our Pune location.

In this role, you're expected to:

• Candidate should be willing to work in 24*7 shifts including late night shift start timings.
• Willing to work on night shift.
• Should be flexible for any shift timing (rotation shifts, permanent night shifts and late-night shifts)
• Weekend working may be BAU as per business requirement
• Perform daily reconciliation of multiple portfolios based on the knowledge of accounting treatment of entries.
• Research & Investigation on open reconciliation items and identify any risk by gathering, analyzing, summarizing, and interpreting data.
• Performing daily matching for all reconciliations in Recon Frontier by certain criteria and analyzing, coordinate with multiple teams on open exception items.
• Handle third party agencies wire and payment recons.
• Investigate, prepare and post the Journal entries based on the open items/exceptions.
• Communicate daily with management on quality, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Identify training needs within the team and develop and deliver relevant training programs. This includes assessing current skill levels, understanding future needs, and designing engaging and effective training materials.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practice/precedence, escalating as needed.

As a successful candidate, you'd ideally have the following skills and exposure:

• Bachelor's/University degree
• 2-3 years of reconciliation or banking experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Take the next step in your career, apply for this role at Citi today.