Operations Support Specialist

Operations Support Specialist

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We're currently looking for a high caliber professional to join our team as Non Officer, Ops Support Specialist Hybrid (Internal Job Title: Ops Support Specialist - C05) based in Chennai, India. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The Ops Support Specialist is a position responsible for providing operations support services, including but not limited to; reconciliation of GL's, completion of journals basis investigation completed, completing documentation related to the investigations. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

In this role, you're expected to:

• Reconciliation and resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi's clients
• Recommending new work procedures to help streamline operations
• Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Analyze operations information and make evaluative judgements to solve problems Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Serve as a backup for manager, as needed
• Effectively supervise the activity of others and create accountability with those who fail to maintain these standards
• Complete unit level deliverables assigned for the role
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you'd ideally have the following skills and exposure:

• Bachelor's/University degree
• Previous relevant experience preferred
• Proficient in Microsoft Office, Excel skills is a plus
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support COB testing
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Take the next step in your career, apply for this role at Citi today.