Operations Support Specialist

Operations Support Specialist

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We're currently looking for a high caliber professional to join our team as Non Officer, Ops Support Specialist Hybrid (Internal Job Title: Ops Support Specialist - C05) based in Pune, India. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The Ops Sup Specialist is an entry level position responsible for providing operations support services, including but not limited to; Reconciliation and Resolution of General Ledger outages and escalate issues in coordination with the Operations - Core Team. The overall objective of this role is to ensure seamless delivery of day-to-day operations support services in alignment with Citi operations support infrastructure and processes.

In this role, you're expected to:

• Validation of credit card related settlements and performing journals to balance the General ledgers. Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi's clients.
• Recommending new work procedures to help streamline operations.
• Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications.
• Conduct training, monitor quality and quantity of team and provide suggestions to improve the efficiency of the team Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Analyze operations information and make evaluative judgements to solve problems Responsible for identifying and resolving routine problems and operational issues with broader departmental impact within established procedures.
• Support expansive and diverse array of products and services.
• Assist with ongoing Lean and process improvement project.
• Resolve complex problems based on best practice/precedence.

As a successful candidate, you'd ideally have the following skills and exposure:

• Bachelor's/University degree
• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support COB testing
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Take the next step in your career, apply for this role at Citi today.