IT Infrastructure Site Support Manager, AVP

IT Infrastructure Site Support Manager, AVP

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

The Role

This position serves as a senior systems administrator and Tier 2 technical support specialist for a large campus site. The role has a primary focus on all aspects of end-user computing (desktop/laptop) and also acts as the on-site "smart hands" for network, A/V, and telephony infrastructure, taking direction from remote engineering teams. The ideal candidate is a subject matter expert with deep hands-on technical skills in a multi-platform environment (Windows/Mac) and ability to maintain the appropriate governance framework to ensure critical SLAs are consistently met.

Responsibilities

• Provide advanced Tier 2 support for the bulk of on-site work, including Windows and Mac laptops/desktops, peripherals, and associated software
• Perform hands-on troubleshooting, system administration, hardware/software installations, configurations, and upgrades
• Provide hands-on support for all network infrastructure, physically supporting remote engineering teams with tasks related to Cisco routers/switches and other equipment
• Provide on-site support for AV infrastructure, telephony systems, CCTV, and structured cabling (fiber and copper) as needed
• Administer and support core infrastructure, including tech/communications rooms and local network equipment
• Adhere to and execute established protocols for asset management, including inventory tracking, hard drive management, and legal holds
• Implement and validate technical changes, following strict change management procedures
• Serve as the senior technical resource for on-site projects and initiatives

Qualifications

• 5+ years' experience in Infrastructure Technologies delivery with operational process change and improvement
• 5+ years of hands-on experience in a large-scale enterprise systems support or systems administration role with the following technologies
• Operating Systems: Windows 11, MacOS
• Virtualization: VDI/Horizon
• Directory Services: Active Directory
• Hardware & Infrastructure: PC/desktop hardware, A/V conferencing systems, IP telephony, CCTV
• Networking: Strong understanding of Cisco routers/switches, structured cabling (fiber and copper)
• Proven hardware and software troubleshooting expertise across Windows/Mac devices, and Cisco hardware
• Working technical knowledge of current network protocols and standards
• Ability to read and interpret technical manuals and procedural documentation
• Excellent analytical, problem-solving, and communication skills
• Highly self-motivated and directed with a keen attention to detail

Education

• Bachelor's degree preferred, or equivalent work experience
• Cisco and/or Windows certifications are a plus