Engineer Senior Analyst - Assistant Vice President

Engineer Senior Analyst - Assistant Vice President

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Process Automation Services – Engineering Lead Analyst

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our O&T CIO teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers' client and partner processes to deliver excellence through secure, reliable, and controlled services.

Citi Technology Infrastructure provides the critical technical foundation for Citi's operations and is responsible for delivering IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi's workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured platforms and data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

The Chief Technology Office plays a critical role in fulfilling the firm's commitment to safety and soundness by ensuring Citi delivers efficient and high-quality solutions and technologies, coordinating foundational macro technology strategies, ensuring Citi's readiness to safely leverage modern technologies, and making Citi a competitive destination for the best technical talent.

Process Automation Services plays a critical role in automation by enabling Citi businesses globally with the secure tools and platforms.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

Process Automation Services' Engineering Lead Analyst

The Process Automation Services Engineering Lead Analyst position is responsible for Infrastructure Architecture and Business enablement for platforms hosting Process Automation initiatives. As part of the responsibility; the analyst will enable the required architecture for Infrastructure and guidelines for business enablement on Windows Servers hosting Robotics Processing Automation (RPA)/Open Source/Xceptor, Linux Servers hosting applications such as Appian, Boardwalk and other products that are certified for use under the Process Automation Services space. The overall objective of this role is to be an Infrastructure Architecture and product SME in server but also have a strong foundation in all technologies that impact desktop/server.

Responsibilities:

• Enable engineering initiatives of standardizing environment build & configuration processes
• Enable Engineering Product certifications (Infrastructure, Configuration & Business enablement)
• Infrastructures build & usage certifications for on-prem Windows/Linux infrastructure or containerized environment
• Enabling Infrastructure improvement (Architecture, Usage, Monitoring & Alerting, Product features)
• Infrastructure build & product configuration automation (using Ansible)
• Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement. Work closely with other Citi internal technology teams to ensure robustness, scalability, and global applicability of solutions
• Work with project teams and developers to ensure those teams understand compatibility with desktop and server platforms
• Identify and proactively resolve issues that could impact system performance, reliability, and usability to enable resilient operational environments
• Persuade and influence others through strong and comprehensive communication and diplomacy skills
• Create and contribute to processes for missing or new solutions that are implemented due to gaps
• Enable operations to resolve issues on Windows and Linux with Root Cause Analysis (RCA) including creation of proactive measures to audit and remediate issues from occurring
• Automating team's manual work through scripting automation
• Write Run Books/Knowledge Base articles and Confluence pages for lower-level teams or business users and conduct effective workshops/training sessions
• Risk & Compliance reviews of Vulnerabilities/EOVS
• Standardize, modernize and optimize operational processes
• The role currently provides a 24/7 coverage. On-call shifts will be scheduled on a rotational basis. It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects. This role will be for various shifts and will be adjusted by manager as needs arise.

Qualifications:

Technology Set (Server & Cloud)

• 7+ years of relevant experience is enabling on-prem Windows/Linux platform with experience in containerized open-shift or cloud infrastructure setup and maintenance as a Level 3 expert
• Experience in troubleshooting/maintenance of applications on Windows/Linux servers or containerized open-shift or cloud infrastructure with interest in growing in Infrastructure architecture and middleware responsibilities
• Experience in enabling and maintaining products on Windows/Linux infrastructure with exposure to containerized open-shift or cloud infrastructure
• Experience with automation or lo-code technologies (Automation Anywhere, Appian Boardwalk, or other automation technologies)
• Expert hands on scripting experience with PowerShell, Python, Linux Scripting, Ansible, etc.
• Experience is setting up Application Monitoring implementation (AppDynamics, Splunk, etc.)
• Must have Linux app server (Apache, Tomcat, etc.) and Linux shell script/troubleshooting experience
• Experience with the entire software development lifecycle (SDLC) and CI/CD pipeline tools
• Hands-on experience with tools like ServiceNow and JIRA
• Schedulers (Autosys, etc.)
• IT Support based qualifications / training
• Patch Management

Critical Competencies:

• Strong verbal and written communication
• Must have worked on identifying and driving process/service improvement, automation opportunities and customer improvements
• Must have experience working in Scrum methodology
• Learn and able to adapt to changing environment. Willing to learn and have a can do attitude
• Ability to perform complex and varied assignments in support of the team's scope of work
• Experience working in Financial Services or a large complex and/or global environment
• Analytical/diagnostic thinking and experience with data analysis tools and methodologies
• Planning, multi-tasking, and prioritization skills
• Team-oriented and collegial approach to addressing challenges
• Strong people, process, and business focus
• ITIL certified
• Scrum certified
• Being part of a team, you will be expected to work un-supervised and manage your workload effectively
• Strong communication skills
• Good interpersonal and teamwork skills

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.