Customer Service Officer

Customer Service Officer

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Are you looking for a career move that will place you in a global financial organization? Then bring your skills in client servicing, problem solving and communication to Citi Service Team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citibank is one of the leading global banks and operates in more than 100 countries and jurisdictions. The branch has been operating on the Czech market since 1991.

We are looking to expand our specialized mid-sized Citi Service team established to support our corporate clients with day-to-day banking services.

In this role the CSO will be able to gain wide knowledge of various bank products and services throughout collaboration with other local and international bank teams, expand the communication skills and practice English (written and spoken).

Team/Role Overview

The overall objective of this role is to address external customer issues and provide ongoing customer support. Each CSO handles assigned portfolio of clients, that he/she primarily provides with personalized support.

The role requires focus on day-to-day execution of specific TTS Citi Service® functions to support our client base, banks and other third parties in an efficient and timely manner to ensure cohesive execution.

The team is looking for a dynamic individual with exceptional customer service skills who will provide resolutions and support to the Corporate & FI client segment across Czech Republic.

What You'll Do

• Ensure customer inquiries are responded in an efficient and timely manner via phone and email, maintaining compliance with departmental standards
• Develop and maintain client portfolio through regular interactions
• Effectively liaise with other local and cross border internal teams and departments
• Conduct necessary analyses to address client needs
• Proactively inform clients about problems (system failures, market issues) and provide regular resolution updates
• Serve as the first-line point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

What We'll Need From You

• University degree/or secondary school with relevant experience
• Relevant experience in customer service area (preferably - in finance organization)
• Computer proficiency
• Native Czech or Slovak language knowledge, fluency in English
• High level of client service orientation, creativity, initiative and flexibility
• Good interpersonal and communication skills
• Proven investigative and analytical skills
• Demonstrated ability to drive results in a fast-paced, goal-oriented environment

Previously worked in a global team and looking to grow your career in partnership with global colleagues? Then apply today!

What We Can Offer You

By joining Citi Czech Republic, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Benefit Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Private Medical Care Program
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.