Custody - Client Service Representative

Custody - Client Service Representative

Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.

Job Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in the support and management of relationships with clients who utilize Citi's Custody services, primarily assisting with the resolution of client queries around settlement of trades in the European market and supporting tasks.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

Open role is within the CPS (Custody Processing Support) team, who support Citi clients trading within the European T2S markets. The team sits within the wider Custody department who in turn offer multiple Custody products across multiple jurisdictions.

What You'll Do

1. Resolution of client queries via emails/query management app/phone calls – ensuring that clients queries are dealt with in an efficient and timely and professional manner.
2. Serve as single point of contact for clients, while liaising with internal teams and interacting with key internal areas to identify and resolve issues
3. Expectation to partake in client meetings, client service calls, reviews/due diligence meetings and presentations and supporting tasks
4. Conduct necessary investigation and analysis to address client needs and communicate professionally any resolution to clients
5. Appropriately assess risk when making decisions, ensuring the safeguarding of Citi's reputation
6. Adhere to all applicable laws, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What We'll Need From You

• Previous relevant experience preferred
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Ability to work off own initiative
• Demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

What We Can Offer You

This role will offer you the opportunity to build an in-depth knowledge of market operations across the European T2S markets. Each day you shall have the opportunity to work closely with clients and internal teams to investigate and address any queries that may be raised. Building on current skills and developing new one that can help drive your career.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Open role is within the Custody Client Service Team.

Responsibilities include the handling of T2S client queries via phone calls and our query management application.

Shall also be expected to partake in client meetings, client service calls, reviews/due diligence meetings and presentations and supporting tasks.

Job Family Group: Customer Service

Job Family: Institutional Customer Service

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.