Client Service Analyst 2 (officer)

Client Service Analyst 2 (Officer)

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Responsibilities:

• Applies knowledge to conduct risk and control assessments, including evaluating business changes, in accordance with established standards; interprets data and makes recommendations.
• Identifies root causes of issues through research and interpretation of information and formulates preliminary recommendations for corrective actions and improvements in collaboration with stakeholders.
• Monitors control breaches and contributes to disseminating lessons learned for process improvement within own team, based on analysis.
• Applies knowledge to conduct reviews of control designs and management practices, interpreting findings to identify policy gaps and formulate recommendations for risk mitigation.
• Ensures the timeliness, accuracy, and completeness of own control assessments before and after process execution, making judgments based on analysis.
• Analyzes risks as per policy requirements, interpreting data and making recommendations.
• Supports in recording and responding to risk events, ensuring accurate and timely capture of information for team review.
• Assesses risks within scope, interpreting factual information to ensure adequate controls are in place.
• Assists in implementing standards and procedures that align with organizational requirements for risk management, developing working knowledge of industry practices.
• Identifies inconsistencies in data or results related to control points and processes throughout the business, and formulates recommendations for their implementation or improvement within own team's scope.

Qualifications:

• 0-2 years relevant experience
• Ability to multi-task with strong organizational and time management skills
• Strong verbal and written communication skills
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Proficient in Microsoft Office with an emphasis on MS Excel
• Good understanding of Wealth products will be an added advantage

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group: Private Client Coverage

Job Family: Client Services

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.