Bigdata Applications Support Analyst

Bigdata Applications Support Analyst

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.

Job Overview

The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications. This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions.

Responsibilities:

• Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
• Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
• Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
• Collaborate with cross-functional teams to identify and resolve production issues
• Create and maintain documentation related to production issues and resolutions
• Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions
• Coordinate with development, release management, and business teams during the UAT Testing phase of the sprint
• Coordinate with SA and EAP teams on the system updates, green zones, and COB activities
• Monitor and manage inbound and outbound feed SLA breaches
• Provide timely updates on system performance and issue status to senior management
• Participate in on-call rotation and respond to production issues after business hours
• Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications

Qualifications:

• 5-8 years' experience in an Application Support role
• Experience installing, configuring, or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrate analytical skills
• Issue tracking and reporting using tools
• Knowledge/experience of problem management tools
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders
• Experience in developing and optimizing Unix shell scripts for automation and issue resolution
• Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting
• Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark
• Manage job orchestration using tools like Autosys and other schedulers

Education:

• Bachelor's/University degree or equivalent experience
• Master's degree preferred